21234rick
Full Fledged Farker
- Joined
- Oct 20, 2011
- Location
- Parkville, MD
Hi all,
I am usually not one to post online reviews about any product, but since I know there are others on here who may be thinking about a Humphrey's, I thought I would share my experience.
I ordered my Half-Pint (HP) through smokeinit here on the forum.
Ordering
Dealing with Kevin was an absolute pleasure. Right from the start, i told him I was considering other smokers so i just needed some info. He never pressured me to purchase and simply answered my questions as if i was talking to a friend. I never felt like he was trying to make a sale. As you can see, I got the purple on because my 3 year old daughter wanted it to match Sophia the first's dress. :crazy: i ordered and was told it would take about 6 weeks.
Delivery
When my HP came, it was packed so that it could survive anything! The box and packing added like a 100lbs. But there was no way that it this thing was going to be damaged in transit.
The smoker
I do not claim to be a smoker expert, but this thing seems well built. It is as solid as a tank. I use a guru with it, and it holds temps as solid a my kitchen oven! i have used it several times and could not be happier. I used it in my first comp and I did much better than expected, for what that is worth. Since I know very little about smokers, I called in my expert to check it out :-D
She says it looks Great!:clap:
Customer Service
finally, this is where Humphrey's really shines. While transporting to the comp, i loaded it into the back of the SUV and managed to bend the heck out of the smoke stack flange cover. I tried to flatten it back out to no avail. Since the smoker is brand new, i felt like I needed to get it fixed. I emailed Chad Humphrey and explained that i was an idiot wanted to know if he could make me a new flange. His reply email simply said, what color is the flange? what color is the logo? what is your address? i will send you one free of charge...including shipping! :clap2:
In closing, I could not be happier with my decision to buy my HP. from ordering, to shipping, to customer service has been nothing but a positive experience.
last photo, with my custom lettering job
I am usually not one to post online reviews about any product, but since I know there are others on here who may be thinking about a Humphrey's, I thought I would share my experience.
I ordered my Half-Pint (HP) through smokeinit here on the forum.
Ordering
Dealing with Kevin was an absolute pleasure. Right from the start, i told him I was considering other smokers so i just needed some info. He never pressured me to purchase and simply answered my questions as if i was talking to a friend. I never felt like he was trying to make a sale. As you can see, I got the purple on because my 3 year old daughter wanted it to match Sophia the first's dress. :crazy: i ordered and was told it would take about 6 weeks.
Delivery
When my HP came, it was packed so that it could survive anything! The box and packing added like a 100lbs. But there was no way that it this thing was going to be damaged in transit.
The smoker
I do not claim to be a smoker expert, but this thing seems well built. It is as solid as a tank. I use a guru with it, and it holds temps as solid a my kitchen oven! i have used it several times and could not be happier. I used it in my first comp and I did much better than expected, for what that is worth. Since I know very little about smokers, I called in my expert to check it out :-D
She says it looks Great!:clap:
Customer Service
finally, this is where Humphrey's really shines. While transporting to the comp, i loaded it into the back of the SUV and managed to bend the heck out of the smoke stack flange cover. I tried to flatten it back out to no avail. Since the smoker is brand new, i felt like I needed to get it fixed. I emailed Chad Humphrey and explained that i was an idiot wanted to know if he could make me a new flange. His reply email simply said, what color is the flange? what color is the logo? what is your address? i will send you one free of charge...including shipping! :clap2:
In closing, I could not be happier with my decision to buy my HP. from ordering, to shipping, to customer service has been nothing but a positive experience.
last photo, with my custom lettering job
