- Joined
- Nov 15, 2013
- Location
- West Linn, OR
I know Weber has taken a little flak lately. Mostly because of the SmokeFire roll out and now there is an issue with the updated Summit Kamado wobbling after assembly. I detailed the wobble in my initial post after putting it together.
The VP of quality called me today to chat about my experience so far. In short, they are sending me a whole new cooker with a revised base and taking the old one away. That is far and above anything I would expect from them and shows their commitment to keeping their customers happy.
I will definitely be a Weber customer for many years to come.
The VP of quality called me today to chat about my experience so far. In short, they are sending me a whole new cooker with a revised base and taking the old one away. That is far and above anything I would expect from them and shows their commitment to keeping their customers happy.
I will definitely be a Weber customer for many years to come.