Weber Customer Service

[el_matt]

I wanted to get the new mini Weber chimney, but didn't want to pay shipping. I called Weber to see if there was a local retailer that had one. They couldn't locate one, but said it's off-season and they might later on. Off season, what's that? Anyhoo, long story short...I get the chimney ordered, free shipping, and 3 clips for an OTS(date code H)ashpan, added to the order for free.

I love their products and their customer service. Thanks Sue, you did me a solid!

Matt

 

[Pappy]

They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.

 

[chriscw81]

wait!?!?!? there are grilling and BBQ seasons? Am i crazy for doing it all year long?

:wink:

 

[martyleach]

They have great customer service most of the time. They can get weird if you want to buy a replacement part and you don't own that model of weber grill.

Agreed about not wanting to sell you the replacement part if you don't own the grill. I just tell them I bought it used and make sure I have a code off the lid vent to convince them...... my bad!!

 

[Bluesman]

All you have to do is go on their site register the grill and you're in....DONE

 

[mbshop]

strange how some stuff is out and other struff is not.
customer service to me is up and down. the last time after the lady said i was trying to cheat them really put me off on them, probably for life. nothing special anymore, just another company.