My first smoker was a Camp Chef 24" Smoke Vault, bought used. I had some troubles with it and ended up calling CC, who sent me a new LP burner at no charge. For a guy who wasn't the original purchaser.
Like in most cases, the first thing you buy just teaches you what you really wanted, so next I bought a SmokePro DLX 24 Pellet Grill. It worked like a dream and had several features that Traeger doesn't have, like a fire cup cleanout without taking the grill apart.
I have been lusting over their Sear Box accessory but at north of $200 I didn't buy. Last week CraigsList gave me a brand new sear box for $100. Pretty good.
So ... getting to the point here, the Sear Box kit included an LP bottle handing bracket, one of two styles that CC makes. The wrong one, of course. So I just got off the phone with CC and the nice lady is sending me, for free, the other bracket despite knowing that I am not the original purchaser of the product. Attagirl! Camp Chef definitely has the right attitude on customer support.
Like in most cases, the first thing you buy just teaches you what you really wanted, so next I bought a SmokePro DLX 24 Pellet Grill. It worked like a dream and had several features that Traeger doesn't have, like a fire cup cleanout without taking the grill apart.
I have been lusting over their Sear Box accessory but at north of $200 I didn't buy. Last week CraigsList gave me a brand new sear box for $100. Pretty good.
So ... getting to the point here, the Sear Box kit included an LP bottle handing bracket, one of two styles that CC makes. The wrong one, of course. So I just got off the phone with CC and the nice lady is sending me, for free, the other bracket despite knowing that I am not the original purchaser of the product. Attagirl! Camp Chef definitely has the right attitude on customer support.
