Weber rusted..

rus_bro · Jun 18, 2019

So I bought my ever Genesis gas grill a couple of years ago and today the right for fell off.

I see the bottom of the doors are really rusted out. Looks like the the only spots taking Rust .. wtf!

Rb

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WilliamKY · Jun 18, 2019

What is "a couple years ago"? It might still be under warranty. That's some severe rusting and if it's only like 2yrs old or so I would contact Weber.

rus_bro · Jun 18, 2019

WilliamKY said:
What is "a couple years ago"? It might still be under warranty. That's some severe rusting and if it's only like 2yrs old or so I would contact Weber.

Looks like February 2016.

That's a 3 year old, $1000 grill.

Think I may definitely contact Weber

Rb

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robert-r · Jun 18, 2019

Do you keep it covered?

SMOKE FREAK · Jun 18, 2019

Yeah I'd be pissed.

Mike in Roseville · Jun 18, 2019

Call Weber. You migh need to call a time or two but I’m sure they’ll make it right.

rus_bro · Jun 18, 2019

robert-r said:
Do you keep it covered?

It's covered probably half of the time, but it's under a covering so not in the rain..

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4ever3 · Jun 18, 2019

I’d 100% call Weber and email them the pics!

Unacceptable in my book...

tom b · Jun 18, 2019

I had a gasser that rusted out like that on the corners, my dog liked to lift his leg on it whenever he passed by. I think he preferd the kettle cooked food

rwalters · Jun 18, 2019

Yeah, I’d be a bit frustrated too. I’ve had old and newer Weber Genesis grills... Weber definitely does not produce the quality that they used too. Still a great grill with a fantastic warranty... but they used to be greater

Dustin Dorsey · Jun 19, 2019

Those enclosed carts have trouble all the time rusting out in humid areas. I know what it's like in your neck of the woods. That's a shame.

NickTheGreat · Jun 19, 2019

Do you live in the ocean? Or on a salt flat??? :razz:

I'd be pretty disappointed, too. Hopefully Weber takes care of you, they're usually pretty good on warranty stuff.

rus_bro · Jun 19, 2019

I started with an email to customer service... pictures attached.

Going to see where we go from here. Hope it works out, I dont want to have to change my entire weber fleet because of a bad taste in my mouth (bbq pun).

rb

Eckie · Jun 20, 2019

Gonna keep my eye on this thread...the door on my spirit fell off the other day. The bottom 'hinge post' has rusted out all around it where the post just falls through the floor. Probably past any warranty time though...

rus_bro · Jun 20, 2019

Eckie said:
Gonna keep my eye on this thread...the door on my spirit fell off the other day. The bottom 'hinge post' has rusted out all around it where the post just falls through the floor. Probably past any warranty time though...

exact same thing that has just happened to mine... i hope this isnt a trend.

rb

rus_bro · Jun 20, 2019

tom b said:
I had a gasser that rusted out like that on the corners, my dog liked to lift his leg on it whenever he passed by. I think he preferd the kettle cooked food

Hmm.. well my dog is an AHole in general terms. Not ruling that out.

rb

qnbiker · Jun 20, 2019

The cart on my 2002 Silver C has a lot of rust. I used high heat caulk to fill the gaps and it's working fine. My son the welder is supposed to fix it someday...

Jrogers84 · Jun 20, 2019

Thats disappointing. I hope they make it right. Please update us with Webers response

ChrisBarb · Jun 21, 2019

Weber quality ain't what it used to be. But their CS is still good. Worth a phone call.

rus_bro · Jun 27, 2019

Well.. I have to say I am always very skeptical of companies these days. Even the brands like Weber that have made their name on quality and customer service, I have my doubts.

I dropped Weber an email attaching pix and a description, explaining my pit is out of warranty, but only 3 years old. It had been a week and nothing. Well today I get an email from Weber showing an order with a message. They are shipping me 2 new doors and new set of frame pieces at no cost..

I have to say I'm truly impressed. I was dreading having to swap out all of my Weber gear and for a soap box to curse their name all that ask me about bbq equipment.

I am once again steadfast in my love of Weber. Long live the Genesis gasser, the copper Weber kettle and the trusty old Weber Smokey Mountain!!

Rb

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Weber rusted..

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