Ivanitor
Well-known member
- Joined
- Feb 11, 2014
- Location
- Innisfil, ON
I love my RecTec! It's awesome and smokes food really well. Good choice to make! You can also add a front shelf by Traeger. I did and it worked great!
Absolutely agree with you on this. I bought mine used and while transporting it home in a snowstorm, it tipped and the light cover got damaged. I contacted them by email and 10 minutes later I had someone call me and conform my address. 1.5 week later I had a new light cover. They make an awesome smoker and they have awesome customer service!Their service is outstanding.
Speaking of idiots.... Their service is outstanding. I somehow managed to not notice I didn't get all the packing material off before I did the burn in. Not real good for the paint job. I called to see if I could buy some touch up paint. The owner called me back and they shipped me a replacement lid -- his take was that they should have done a better job with the instructions if I could make the mistake. Not an insignificant hunk of metal. While the basic design is very similar to the Traeger Texas, the metal is probably at least twice as heavy gauge. The shipping alone had to put a nice dent in their profit. And the reality is that it was completely my fault. These weren't hidden pieces. They were black rubber bumpers on the red lid. No one should be that color blind.
I'd absolutely recommend anyone considering this size/type of pellet grill to look at what they are offering.
Bill
I'm so glad someone else did this. I left the same exact little black bumpers on during my burn in, and they melted to the lid. I cleaned them off best I could but you can still see the "shadow" of where they were! haha
On a different note, for things like brisket, are y'all doing the 350 degree quick brisket on the RT website, or low and slow 225 or so like a normal stick burner?
I realize this thread is a few weeks old, but I was curious about shipping... has anyone had their grill shipped direct from the company? I was quoted 199.00 to Alaska when I was going thru the process of purchasing, but then I read on the website that the shipping price during checkout was actually a shipping quote, not the price of shipping. Thoughts?
I have emailed the company and haven't heard anything; maybe they don't think I am serious. LOL