Nutkrkr
Wandering around with a bag of matchlight, looking for a match.
- Joined
- Nov 20, 2010
- Location
- Perkinst...
UPDATED Huntspoint Meat Rip off!! He Made it Right
Here is an update to the post.
Since posting this report Johnny from Huntspoint contacted me and we had a good conversation. At the end of the day he made it right with me. I do not know, if I will order from him again but once we had both cooled down and had a chance to reflect on the situation he was able to come up with a solution that worked for me. We are now good.
If you are going to place an order with him I would advise that you are very specific and clear regarding what you expect to receive and make sure he has it and understands to contact you before shipping if he does not have it in stock.
Absolute Worst Customer Service EVER!! WARNING HUNTSPOINT MEAT WILL RIP YOU OFF. You may or may not get what you order and it is apparently your fault if you do not get the right stuff.
OK BBQ Friends; I decided to get together a selection of "Premium" Ribs to do a Rib cook and test to see which ones would work best for me and the way that I cook ribs.
There is a little known company called "Huntspoint"; always wondered why I never heard of them outside of a google search before; well that mystery has now been solved.
They have a 9 rack competition rib package of premium ribs for about $250 ($10 shipping; very reasonable)
I called to place the order and was told we do not have any of the Canadian style ribs that are supposed to be in the package; I will sub in some prairie fresh ribs; I said no to that because I can get prairie fresh right here; he said ok well I have some Farm Land that look really good, bones aren't the straightest but they are good looking ribs. I agreed and placed the order.
I received the order last night; was every excited until I opened the box. This order was for 9 racks of ribs that were 5 varieties; Compart Duroc; some internal Huntspoint a USA cut and a Canadian cut, Hatfield, and a rack of ribs with the bacon meat still on the ribs.
As I sorted the box I got the Bacon ribs (novelty not true competition for me, the Compart and then 5 racks of Hatfields and one rack that is not marked in any way so I cannot tell what they are. I assumed that they were the internal Huntspoint USA cut ribs. So disappointed I decided to call this morning to talk to them and see what happened and what they could do to make this right.
When I called he tried to tell me that he told me he did not have the ribs in the package and I did not want to hear it. I corrected him and said no you told me you did not have the Canadian cut and I agreed you could sub in some farm land ribs for those. not 5 racks of Hatfield's. At this point he became belligerent and said what do you want me to do. I said well what are our options; he said "I don't know". He said I sent you what I had; I do not have any more ribs. So what do you want me to do. I said make it right; he starts yelling and tells me I am being unreasonable. I explain that I did not find it unreasonable to ask for what I ordered. He screamed well ship it all back and I will refund your money, said I was the type of person who would not be happy no matter what anyone shipped me. At this point I became very frustrated and swore while I was speaking with him (not my finest moment); and oh boy it was off to the races then; he went on a 2 minute profanity laced rant calling me C**kSu*ker etc etc... I explained that I would not ever buy any more product from him and would spread the word about this experience with all of my BBQ friends; he begged me to do so and said every time someone complained his business got better. I explained that if he had simply called me and said he did not have what I ordered I would have either cancelled or waited until he had what I needed in stock. I would not ship the product back because I did not want him to refuse it saying it was not packaged properly and then be out the meat and the money.
I know this was long and for that I apologize but I wanted people to know what a poor business this is to try and work with and advise everyone I know to stay clear of Hunspoint meat unless you really like placing an order for something and then getting something completely different.
Total RIP OFF.
I will say that the ribs I received do look like they will be okay; I will still cook up a bunch of ribs for my friends and family and I am sure that they will love them. But the primary reason for the purchase cannot be accomplished and that is disappointing.
Here is an update to the post.
Since posting this report Johnny from Huntspoint contacted me and we had a good conversation. At the end of the day he made it right with me. I do not know, if I will order from him again but once we had both cooled down and had a chance to reflect on the situation he was able to come up with a solution that worked for me. We are now good.
If you are going to place an order with him I would advise that you are very specific and clear regarding what you expect to receive and make sure he has it and understands to contact you before shipping if he does not have it in stock.
Absolute Worst Customer Service EVER!! WARNING HUNTSPOINT MEAT WILL RIP YOU OFF. You may or may not get what you order and it is apparently your fault if you do not get the right stuff.
OK BBQ Friends; I decided to get together a selection of "Premium" Ribs to do a Rib cook and test to see which ones would work best for me and the way that I cook ribs.
There is a little known company called "Huntspoint"; always wondered why I never heard of them outside of a google search before; well that mystery has now been solved.
They have a 9 rack competition rib package of premium ribs for about $250 ($10 shipping; very reasonable)
I called to place the order and was told we do not have any of the Canadian style ribs that are supposed to be in the package; I will sub in some prairie fresh ribs; I said no to that because I can get prairie fresh right here; he said ok well I have some Farm Land that look really good, bones aren't the straightest but they are good looking ribs. I agreed and placed the order.
I received the order last night; was every excited until I opened the box. This order was for 9 racks of ribs that were 5 varieties; Compart Duroc; some internal Huntspoint a USA cut and a Canadian cut, Hatfield, and a rack of ribs with the bacon meat still on the ribs.
As I sorted the box I got the Bacon ribs (novelty not true competition for me, the Compart and then 5 racks of Hatfields and one rack that is not marked in any way so I cannot tell what they are. I assumed that they were the internal Huntspoint USA cut ribs. So disappointed I decided to call this morning to talk to them and see what happened and what they could do to make this right.
When I called he tried to tell me that he told me he did not have the ribs in the package and I did not want to hear it. I corrected him and said no you told me you did not have the Canadian cut and I agreed you could sub in some farm land ribs for those. not 5 racks of Hatfield's. At this point he became belligerent and said what do you want me to do. I said well what are our options; he said "I don't know". He said I sent you what I had; I do not have any more ribs. So what do you want me to do. I said make it right; he starts yelling and tells me I am being unreasonable. I explain that I did not find it unreasonable to ask for what I ordered. He screamed well ship it all back and I will refund your money, said I was the type of person who would not be happy no matter what anyone shipped me. At this point I became very frustrated and swore while I was speaking with him (not my finest moment); and oh boy it was off to the races then; he went on a 2 minute profanity laced rant calling me C**kSu*ker etc etc... I explained that I would not ever buy any more product from him and would spread the word about this experience with all of my BBQ friends; he begged me to do so and said every time someone complained his business got better. I explained that if he had simply called me and said he did not have what I ordered I would have either cancelled or waited until he had what I needed in stock. I would not ship the product back because I did not want him to refuse it saying it was not packaged properly and then be out the meat and the money.
I know this was long and for that I apologize but I wanted people to know what a poor business this is to try and work with and advise everyone I know to stay clear of Hunspoint meat unless you really like placing an order for something and then getting something completely different.
Total RIP OFF.
I will say that the ribs I received do look like they will be okay; I will still cook up a bunch of ribs for my friends and family and I am sure that they will love them. But the primary reason for the purchase cannot be accomplished and that is disappointing.
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