I want to jump in for just a few statements. I'm not here to cause a fuss, place or receive blame for anything. We have always been and always will be a customer service company. We have tirelessly worked at our products since we began this journey. If the product isn't serving the customer or is difficult to run than we need to have a look at the product. We committed to do that so we that is what we done. We made a minor switch to help improve the customer experience and create a way to retrofit old customers. I've ran the old style pit and new style pit and very pleased with results of both. We will be getting some local user opinions in the coming week to be sure they are satisfied with the product.We truly are listening and always will.
I want to correct a few things that are direct quotes of what I said in a video lately.
Kiln dried wood versus other wood. My statement is they are different not that I recommend one over the other. I was just simply stating that there will be a difference in performance and fire management to achieve similar outcomes.
Managing the intake and stack is the way that I learned to run and control a pit. That doesn't make me right but does work. You can do this and maintain a clean and efficient fire. We will shoot some video next week of this being done and the impact to the pit temperature and smoke output. We have been building this exact product for a decade and have made some great friends and life long customers along the way because of this product. From really large pits to the backyard models and everything in between. Nothing is infallible or perfect, so we are always taking feedback and making adjustments.
We are sorry that some of our customers feel like we aren't listening. That couldn't be further from the truth.
Can you expand on this point please? I would like to know what my options will be before I go any further with mods or sell my Wichita.