On the cause of accident we agree. It seems to me at least from the photos that it is a classic loss of balance from a sudden stop, & if so, certainly not a warranty claim. I’ve had eggs for years and I am well aware of their limitations in addition to their broad versatility. I’m not a competitive cooker, just a back yard guy. I haven’t had the need to cook more than 5 butts at once thus for my purposes I haven’t suffered from the limited space issue of a large size egg. However, I’ve been to competitions & I’ve observed what you’re talking about & tend to think I’d opt for a different type of cooker if I were to compete. The thought of loading, hauling & unloading multiple eggs is daunting to say the least. In the end, if someone were considering buying a ceramic cooker of any make (they’re all the same in my book), research & educating him/herself on all of the ups & downs is certainly warranted given the high price tag. I just find it hard to accept ‘I might do something stupid & break it’ as the reason to end the analysis when it is so (speaking from experience) easily avoided.