Customer Service

[motoeric]

The BBQ world is pretty small, and word of bad customer service gets around quickly.

I thought that I would offer up a positive experience instead.

The thermometer on the lge WSM decided that WilliePallooza would be a good place to tender it's resignation. Phil was kind enough to take a look, but it had given up the ghost.

It was annoying, but not a major problem. I sent Weber's customer service an email explaining what the problem was. They got back to me VERY quickly and said that they would be sending out a replacement at no charge. I asked if if they had replacement handles for the door to the small WSM and if so, could I pay for it and have them include it in the shipment.

They wrote back and said that it would be included gratis.

I know that Weber was purchased recently, so it's nice to see that they still have a commitment to customer service.

Eric

 

[Boshizzle]

Way to go Weber!

 

[Dallas Dan]

The BBQ world is pretty small, and word of bad customer service gets around quickly.

Nice job. Yep, good word of mouth cost a lot less than advertising.

 

[Fife]

Love to hear these things

 

[Chef Jim]

Yes sir, can't beat Weber Customer Service.

 

[Smoothsmoke]

Top notch.

 

[mbshop]

i can't get weber to do anything. not happy with them at all.

 

[jimithing78]

i can't get weber to do anything. not happy with them at all.

Details? I've dealt with Weber customer service on 3 separate occasions and have always had great customer service. They seem to go beyond what's required to ensure the customer is happy.

 

[caliking]

Agreed. Awesome CS. Say hi to Janice if she takes your call!