TheSmoke
Got Wood.
- Joined
- Apr 16, 2015
- Location
- Sarasota, FL
TL;DR: Smoke Gateway can be a pain in the a** if you have wifi extenders.
I recently bought a Thermoworks Smoke Gateway during their sale. and could not get through the setup process without a call to Thermoworks tech support. After trying various fixes they asked me if I had any wifi extenders because the smoke gateway has problems with wifi extenders during setup. I informed him that I do have 4 wifi extenders and had in fact just setup an additional one specifically for the Gateway. He had me turn off all the extenders and eventually the setup worked. I asked him if I was ever going to have to go through the setup process again and he said most likely not. Of course, when I got up the next morning to do a smoke, the Gateway was blinking purple (indicating no wifi connection) again. So I did the smoke without it and still haven't gotten it working again.
This is a non-starter for me because I don't want to crawl around my house (behind the stereo rack in my garage, under a grand piano, etc.) powering down wifi extenders every time this thing goes on the fritz and then crawl around again powering them up again.
I'm not sure why the Gateway has problems with extenders; I have dozens of inexpensive wifi-compliant devices from many companies running on my network and none of them have problems with extenders. It seems strange that a company like Thermoworks that produces premium products can't get this device right.
I recently bought a Thermoworks Smoke Gateway during their sale. and could not get through the setup process without a call to Thermoworks tech support. After trying various fixes they asked me if I had any wifi extenders because the smoke gateway has problems with wifi extenders during setup. I informed him that I do have 4 wifi extenders and had in fact just setup an additional one specifically for the Gateway. He had me turn off all the extenders and eventually the setup worked. I asked him if I was ever going to have to go through the setup process again and he said most likely not. Of course, when I got up the next morning to do a smoke, the Gateway was blinking purple (indicating no wifi connection) again. So I did the smoke without it and still haven't gotten it working again.
This is a non-starter for me because I don't want to crawl around my house (behind the stereo rack in my garage, under a grand piano, etc.) powering down wifi extenders every time this thing goes on the fritz and then crawl around again powering them up again.
I'm not sure why the Gateway has problems with extenders; I have dozens of inexpensive wifi-compliant devices from many companies running on my network and none of them have problems with extenders. It seems strange that a company like Thermoworks that produces premium products can't get this device right.