DarkStar11
is one Smokin' Farker
Started going through the process of replacing the thermocouple today, which requires completely disassembling the grill, including removal of the pellet hopper. I couldn't identify the location of a screw in the picture-instructions, so I called Support. After the support rep said he couldn't view the same instructions I was looking at, I got frustrated and expressed my displeasure with this thing and the troubleshooting that has been going on for many months.
Weber is is refunding my money for the grill and its accessories, and is sending someone to haul it away. Not the outcome I was hoping for, but I am pleased with it. I have to hand it to them, they do have great customer service. Hopefully someday they get the bugs worked out of the SmokeFires, because it has great potential - as evidenced by the Brethren here who have had great success with their grills.
Weber is is refunding my money for the grill and its accessories, and is sending someone to haul it away. Not the outcome I was hoping for, but I am pleased with it. I have to hand it to them, they do have great customer service. Hopefully someday they get the bugs worked out of the SmokeFires, because it has great potential - as evidenced by the Brethren here who have had great success with their grills.
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