- Joined
- Jan 11, 2011
- Location
- Lawrenceville, GA
I need to vent on something trivial and I'm guessing this is the right audience as many of you can understand and may have experienced my frustration.
So I was extremely happy after buying a 22.5 WSM on Wednesday on Amazon and I have Amazon prime so overnight shipping is only $3.99. I know Sears has a deal the WSM as well, but I had some Amazon gift cards I needed to use and made it about the same price. Plus again the overnight shipping is awesome. I was so pumped about getting it today and waited and waited and nothing came. I checked the Fedex shipping number and saw that while the order was processed for overnight shipping but it was still in the "Initiated" phase, which means the seller didn't give it to Fedex on Wed. I called Fedex to confirm this was the case and they said "Yes the seller did print out the shipping label to 'initiate' the process but never gave it to Fedex".
It still shows as initiated even late into tonight which also means Fedex still doesn't have it and I won't be getting it tomorrow either.
So I of course spoke with Amazon and all they could do was refund me the $3.99 overnight shipping which I get since they really are just the facilitator for Sellers. So now I have to get in contact with the seller who is "DependableResource".
Has anyone bought a WSM off Amazon and specifically from them? As a seller they had really good feedback. They are past customer service hours so I can't call, but I have already sent them an email and will call Friday when service hours start.
This isn't the end of the world and I have 2 smokers out back still , but was really hoping to get it for this weekend as a buddy and I are doing our first full practice competition run to get ready for a comp in a few weeks. I wanted to be giving this baby a spin as well along with the other smoker we use.
Now at best I'm guessing if I can get a hold of them tomorrow and they get the package to Fedex and overnight it I will get it Saturday. Not too bad but we are doing and overnight Fri-Saturday cook. So I could and will use it Sunday if they ship it Friday.
Anyways. I just needed to get that off my chest. Nothing worse is the purchasing world than ordering something and they package is in shipping limbo.
So I was extremely happy after buying a 22.5 WSM on Wednesday on Amazon and I have Amazon prime so overnight shipping is only $3.99. I know Sears has a deal the WSM as well, but I had some Amazon gift cards I needed to use and made it about the same price. Plus again the overnight shipping is awesome. I was so pumped about getting it today and waited and waited and nothing came. I checked the Fedex shipping number and saw that while the order was processed for overnight shipping but it was still in the "Initiated" phase, which means the seller didn't give it to Fedex on Wed. I called Fedex to confirm this was the case and they said "Yes the seller did print out the shipping label to 'initiate' the process but never gave it to Fedex".
It still shows as initiated even late into tonight which also means Fedex still doesn't have it and I won't be getting it tomorrow either.
So I of course spoke with Amazon and all they could do was refund me the $3.99 overnight shipping which I get since they really are just the facilitator for Sellers. So now I have to get in contact with the seller who is "DependableResource".
Has anyone bought a WSM off Amazon and specifically from them? As a seller they had really good feedback. They are past customer service hours so I can't call, but I have already sent them an email and will call Friday when service hours start.
This isn't the end of the world and I have 2 smokers out back still , but was really hoping to get it for this weekend as a buddy and I are doing our first full practice competition run to get ready for a comp in a few weeks. I wanted to be giving this baby a spin as well along with the other smoker we use.
Now at best I'm guessing if I can get a hold of them tomorrow and they get the package to Fedex and overnight it I will get it Saturday. Not too bad but we are doing and overnight Fri-Saturday cook. So I could and will use it Sunday if they ship it Friday.
Anyways. I just needed to get that off my chest. Nothing worse is the purchasing world than ordering something and they package is in shipping limbo.