Neil,
It was very thoughtful and classy of you to call us earlier and especially for talking to Kathy. We've been reading the posts all along and fully understood what you were saying and knew you never implied Kathy did anything wrong.
I have not chimed in earlier because I was really curious to see the different responses to the situation. I am particularly glad to see that most everyone really does know that it hurts us deeply, as it does almost all reps, to have to, basically, take someone out of the "overall" picture.
Rick, I understand where you are coming from about how you would prefer to not be told until after the contest. I believe after you have been competing a little longer and see a few more situations like this (and, regretfully, there will be more) you will come to see the necessity of immediate response. Kathy and I feel this type action is as much out of respect to the team as it is anything else. Plus, you will harden yourself to just let it drop and continue on because the turn-in times continue on.
As for waiting until after the contest to inform, there is a lot on the reps' plates once the judging ends and should any other situation have occurred that would need to be addressed, well, things could get very chaotic and something fall through the crack. And that would be disasterous to learn of something like this by seeing it in the scoring!
Sorry for the long post, but I just want to reiterate, Neil, that you didn't have to make the personal call, but it meant a lot to us as does all the nice things said about us in the above posts.
Phillip & Kathy