- Joined
- Aug 15, 2011
- Location
- St. Louis, MO
My apologies to 16Adams for taking so long to post this.
St. Louis has been either cold or raining or both for a while now.
Anyway, I was having problems with my 17" Blackstone getting hot enough to sear. So I emailed customer service and explained my problem. They were great. Got back to me right away.
I use a 20lb tank and an adapter hose.
According to customer service, the regulator has a "safety mechanism" in it. When that mechanism gets tripped, the regulator limits the amount of fuel it will let go to the burners. The 20lb tank can cause it to trip.
Customer service's suggestion.
Take tank, adapter hose, regulator, griddle, all apart and leave sit for 1 minute - the regulator will reset.
Re-attach in this order.
tank to adapter hose -> adapter hose to regulator -> regulator to griddle.
Then, open the tank SLOWLY. If opened quickly it will trip regulator.
Then light the griddle.
Worked for me. After a few minutes, my griddle temperature was around 550º
Hope this helps.
Props to Blackstone for a quick, accurate, customer service response.
St. Louis has been either cold or raining or both for a while now.
Anyway, I was having problems with my 17" Blackstone getting hot enough to sear. So I emailed customer service and explained my problem. They were great. Got back to me right away.
I use a 20lb tank and an adapter hose.
According to customer service, the regulator has a "safety mechanism" in it. When that mechanism gets tripped, the regulator limits the amount of fuel it will let go to the burners. The 20lb tank can cause it to trip.
Customer service's suggestion.
Take tank, adapter hose, regulator, griddle, all apart and leave sit for 1 minute - the regulator will reset.
Re-attach in this order.
tank to adapter hose -> adapter hose to regulator -> regulator to griddle.
Then, open the tank SLOWLY. If opened quickly it will trip regulator.
Then light the griddle.
Worked for me. After a few minutes, my griddle temperature was around 550º
Hope this helps.
Props to Blackstone for a quick, accurate, customer service response.
