Why "buy local" is so important to me

[ttkt57]

Yesterday the door bell rang and it was Nelson White, owner and designer of Outlaw Smokers, dropping by with an upgrade for my cooker. My only connection with Nelson is as someone who owns his product and has been to his shop a couple of times, so this was nothing special for him, just the standard personal attention he provides if you live nearby.

Of course other companies also provide good customer service, but there's nothing like the combination of good customer service and proximity.

 

[1Gradymaci]

Must be Nice.."Our" BBQ master Fab Company showed up with a part to our microwave..Living on the panhandle of Florida is tuff for a Pit maker apparently...

 

[Dweverett]

I do think that the level of service provided by bbq related companies is much better than average overall but that goes even more above and beyond

 

[jkief]

Huh…That’s amazing. It’s been 2 days, and I haven’t even heard back from Yoder and all I’m trying to do is buy a European plug. I know they make them too.

 

[jzadski]

Wow that's super cool.

 

[Bob C Cue]

The four BBQ related companies that I have found have top-notch customer service are Pit Barrel Cooker, MAK Grills, Oakridge BBQ and ThermoWorks.