bbqbrisket
Is lookin for wood to cook with.
- Joined
- Jul 15, 2012
- Location
- short...
I had to pass this along.
I've had a Thermoworks Smoke for approximately 5 years.
About a year ago I determined that one of the probes was not maintaing the temperature; not even when I was cooking with it. I let it go and only used the other probe the unit came with. By the end of last year, I noticed the other probe was malfunctioning the same way.
I noticed online that replacement probes are $20 each. So for 2 at $40 when the unit was only $99, seemed like a ripoff.
Thinking about buying a less expensive unit know I would have to replace the probes, I made a last ditch effort and contacted Thermoworks. After several redunant messages back and forth, they decided they were going to replace both probes at no cost to me. The several messages were only due a lack of understanding by the technician.
I was pleasantly surprised by the replacement and give them a thumbs up for replacing them. Ie; even after 5 years the customer service is great. And btw, I did not have any receipts or records of purchase. But they did look up my email and shipping address.
I've had a Thermoworks Smoke for approximately 5 years.
About a year ago I determined that one of the probes was not maintaing the temperature; not even when I was cooking with it. I let it go and only used the other probe the unit came with. By the end of last year, I noticed the other probe was malfunctioning the same way.
I noticed online that replacement probes are $20 each. So for 2 at $40 when the unit was only $99, seemed like a ripoff.
Thinking about buying a less expensive unit know I would have to replace the probes, I made a last ditch effort and contacted Thermoworks. After several redunant messages back and forth, they decided they were going to replace both probes at no cost to me. The several messages were only due a lack of understanding by the technician.
I was pleasantly surprised by the replacement and give them a thumbs up for replacing them. Ie; even after 5 years the customer service is great. And btw, I did not have any receipts or records of purchase. But they did look up my email and shipping address.
