Humphrey's battle box issues.

I bought my battlebox in March of 2014, drove 4hrs to get one having never seen one. Everything I had read on here was glowing reviews. The cooker is wonderful, love the way it works. However, I noticed this spring that the paint around the firebox door and bottom of cook chamber was bubbling and rusting under the seal. I emailed them asking why this was happening and was told that I must have had it hot enough to ruin to 1200deg paint they use. The cooker was never even seen 450 deg. It's been kept in my garage and fever had a drop of rain on it. Was told to wire brush it and paint myself. I wasn't to pleased but figured not a huge deal and let it drop and enjoyed the cooker all summer.
Sunday I dove into a project of constructing a cart with some shelving to elevate and make transporting the cooker easier than just plain caster. When I layed the cooker over to measure the mounts on the bottom I was floored to see the entire bottom rusted with bubbled paint. After further inspection the paint is bubbled and flaking around the entire cooking chamber under the seal.
Has anyone else seen this with their humphrey's? I'm not quite sure what to do, I love the cooker and expect minor wear to occur but this really makes me mad. I spent big a lot of money on the cooker and I have taken care of it. After the email I received this spring I'm not even going to bother sending them another, it will just result in me being told I did something wrong and it couldn't possibly have a defective paint job. I love the cooker but I'm absolutely not happy with the paint and customer service. Interested to hear if anyone else has experienced the paint peeling and rusting on the bottom and around the seal.
I have convinced my work to invest in a smoker for our company BBQ team and with as much as I love the humphrys I'm really leaning towards going another direction. Can't really ask the owner of my company to invest in a Humprey's with service I received.

I'll snap some pics tomorrow.

I read there statement, and I understand that the shipping of a 350lb smoker could break a small company. However when I paid over $1500 for a smoker I expect the paint to last longer than the painting my UDS..lol I hadn't intended to do or say anything else after my initial contact and chalk it up as normal wear and tear. When I turned it over to remove casters and measure the mounts and saw the bottom and then discovered the seal area of cook chamber that's got me fired up again.

Here are a few pics. Hit it with a wire wheel and there is no paint left around the cook chamber where the seal contacts the frame.
[/URL][/IMG]

[/URL][/IMG]

I'll take a few close pics around firebox when I get home to show the pitting.

This is my first cabinet style smoker so paint flaking around seal was something I wasn't sure if common, reason I contacted humphreys. Fire box area I get, lots of heat there. The bottom worries me. I really didn't expect paint to flake around seal at top of cook chamber either being its farthest from firebox.
I love this cooker don't get me wrong. Hell I have a kick ass guru setup I don't use cause it's absolutely not necessary. I was sold on backwoods till I read about humphreys here and then drove 4hrs to buy one never having seen one. I just thought durability/construction was what set them apart from backwoods.
Humphreys dosent have a warranty, new that when I bought it. Don't expect them to do much, paint to match would be nice..lol. I am interested in if others with their cookers have the same issues with the paint though.
I have a good buddy who is the general manager of a big BBQ store who started carrying them this year, plan on calling him today to see if he's aware of this issue I'm having. I'll relay any applicable info he shares.

Nichole is who I spoke with.

I agree it would cost a ton to ship, although I have acces to a truck that delivers them to my buddies store. Doing the work myself is what I'm doing now and haven't and don't plan on contacting them. This issue is something I never seen a post on and trying to find out if it's common or if I did get a unit that may not have been prepped correctly.