Baptized in Smoke
Found some matches.
I know there are a number of people here that have purchased smokers from Kevin @ Abe's Smokers. I would like to hear everyone's experience. I'll start with my personal experience.
Ordered a 60" smoker directly from Kevin on Feb. 3, 2014. Ordered the 60" model with many extras ( guru port, all terrain tires, stainless water pan, wood rack). When the smoker arrived, the bbq guru port had not been drilled and installed, all terrain tires missing, wood rack missing, BBQ guru adapter missing.
The day after receiving, i found out the stainless water pan had a major water leak. Contacted Kevin about the missing parts and the leak, Kevin suggested i go buy jb weld to fix the leak and he would ship the missing items. Finally convinced him to repair it properly by having it welded. This took 3 weeks to get done.
It has been 6 weeks since i received my smoker, and I still haven't seen the missing parts. I have talked to Kevin a couple of times but always get the same response... Ill send them out tomorrow.
Last Monday i received a message from Kevin asking if I was having any problems with the smoker. I explained to him a few issues, can't close intakes completely, cook chamber not drawing smoke, smoke coming out intake ports, using too much charcoal. Kevin mentioned others were having the same issue. He was working modifications to close off the intakes, and charcoal snakes to increase cook time. Was told, he would be shipping them out the next day. Its been 10 days and still haven't seen the missing items or modifications promised, and now, I cant get in touch with Kevin.
Wondering if I made a $2800 mistake now... Anyone else have issues like these? Have you been able to get them resolved? Did you get everything first time out, no problems... Let us know that too. I think people need to understand what kind of support and experience they can expect when dealing with this company.
Don't add extra commentary, just your experience... Thanks
Ordered a 60" smoker directly from Kevin on Feb. 3, 2014. Ordered the 60" model with many extras ( guru port, all terrain tires, stainless water pan, wood rack). When the smoker arrived, the bbq guru port had not been drilled and installed, all terrain tires missing, wood rack missing, BBQ guru adapter missing.
The day after receiving, i found out the stainless water pan had a major water leak. Contacted Kevin about the missing parts and the leak, Kevin suggested i go buy jb weld to fix the leak and he would ship the missing items. Finally convinced him to repair it properly by having it welded. This took 3 weeks to get done.
It has been 6 weeks since i received my smoker, and I still haven't seen the missing parts. I have talked to Kevin a couple of times but always get the same response... Ill send them out tomorrow.
Last Monday i received a message from Kevin asking if I was having any problems with the smoker. I explained to him a few issues, can't close intakes completely, cook chamber not drawing smoke, smoke coming out intake ports, using too much charcoal. Kevin mentioned others were having the same issue. He was working modifications to close off the intakes, and charcoal snakes to increase cook time. Was told, he would be shipping them out the next day. Its been 10 days and still haven't seen the missing items or modifications promised, and now, I cant get in touch with Kevin.
Wondering if I made a $2800 mistake now... Anyone else have issues like these? Have you been able to get them resolved? Did you get everything first time out, no problems... Let us know that too. I think people need to understand what kind of support and experience they can expect when dealing with this company.
Don't add extra commentary, just your experience... Thanks