It's a love hate, I use the crap out of it, grill on it year round, in the snow, in the rain, no cares given. I've had it for 5-6 years?
Just another normal day of propane grilling.
It's an IR grill, so the grates are different, cleaning them can be a PITA, lots of little tiny holes that like to get plugged up, what I've found is if after every single use I crank up the heat and use a wire brush to scrap down each slot, it stays pretty clean, if you don't do that, it becomes a real PITA to clean, holes get plugged and a simple heating wont really do the trick, full break down and scrub with wirebrush, tooth picks, and elbow grease is what it takes.
I believe they offer lifetime replacement on burners, but I haven't had any issues with them.
Temp gauges all failed but no care, I use the hand gauge. (place hand near grill, yup, its good)
Main failure was the firebox, it started to rust out, I replaced that. Around $90 for replacement
Now the top understand is starting to flake, not sure what I want to do with that. The replacement lid is half the cost of the grill. Might just strip the coating and let it be.
What I do like is the company offers ALL parts on their websites and they run coupon codes all the time, free shipping, maybe 10-20% off free cleaning brush...
I'm not sure I'd do another IR grill, I'd like to try a standard higher end grill next time around, then I'll know for sure what I like more. Up to this point, I've only used crappy propane grills. This is the only better then crap grill I've used.