bshell7
Knows what a fatty is.
- Joined
- Feb 6, 2014
- Location
- Jacksonv...
So as you guys may have seen I posted pics on here of my new Sniper Magnum.
As pointed out you can see no intake vent in the pic...well they put it on the backside of the cooker. For the life of me I can't figure out why...Pete from PM said it was to improve the draft vs. in the door. That doesn't seem right either but even if that is so why not at least put it on the FRONT side of the smoker and not the back.
PM knew this was going to be mounted in a BBQ trailer so not sure how they thought I was going to climb over it to adjust the damper. I offered the solution of sending me a new door with damper built in. At my expense I would remove the old door, take it to a fab shop and have the new one welded on. This cooker is about 1000lbs and that is no small task. If I didn't have trucks at work to do this I wouldn't be able to move it. I even offered to send the door on it back to them. That was on Monday. No returned call. Several unanswered emails.
Has anyone else had poor service from them? The craftsmanship is great but the guy running the welder is not the guy answering the phone and dealing with the customers...
Was told today by a different guy they are all at some big Rodeo BBQ contest with no cell service and no internet..uh this is 2014 bro...I'm not believing that one. When I asked how long it would take to get me a door I was told 2 weeks!! So I'm going to be almost a month out from the time it shipped to me.
Pete is supposed to call me Monday. I emailed he and Victor twice twice this week. I hate being a dxxk but you can see what I paid for this thing and I expected a little better service than what I'm getting. Just a heads up. I will post the resolution as it happens.
The only upside is it really does cook great. I've done a couple fatty's and two racks of ribs after work. Going to cook a Brisket this weekend.
As pointed out you can see no intake vent in the pic...well they put it on the backside of the cooker. For the life of me I can't figure out why...Pete from PM said it was to improve the draft vs. in the door. That doesn't seem right either but even if that is so why not at least put it on the FRONT side of the smoker and not the back.
PM knew this was going to be mounted in a BBQ trailer so not sure how they thought I was going to climb over it to adjust the damper. I offered the solution of sending me a new door with damper built in. At my expense I would remove the old door, take it to a fab shop and have the new one welded on. This cooker is about 1000lbs and that is no small task. If I didn't have trucks at work to do this I wouldn't be able to move it. I even offered to send the door on it back to them. That was on Monday. No returned call. Several unanswered emails.
Has anyone else had poor service from them? The craftsmanship is great but the guy running the welder is not the guy answering the phone and dealing with the customers...
Was told today by a different guy they are all at some big Rodeo BBQ contest with no cell service and no internet..uh this is 2014 bro...I'm not believing that one. When I asked how long it would take to get me a door I was told 2 weeks!! So I'm going to be almost a month out from the time it shipped to me.
Pete is supposed to call me Monday. I emailed he and Victor twice twice this week. I hate being a dxxk but you can see what I paid for this thing and I expected a little better service than what I'm getting. Just a heads up. I will post the resolution as it happens.
The only upside is it really does cook great. I've done a couple fatty's and two racks of ribs after work. Going to cook a Brisket this weekend.