joegun53
Wandering around with a bag of matchlight, looking for a match.
Hello everyone, Newbie here, first post.
Just wondering if anyone on here is frustrated with masterbuilt's customer service? I have a 2 year old stainless smoker with remote control. It randomly will not shut off at the set temperature. it will just keep climbing to sometimes 300 degrees. I cannot get any help from Masterbuilt pertaining to what parts i need to fix it. All i get is an a email giving me parts websites. I know where these are, i just want to know what part I need. I am about ready to use it as a storage cabinet and step up to something better. Any help would be greatly appreciated.
Thanks Joegun
Just wondering if anyone on here is frustrated with masterbuilt's customer service? I have a 2 year old stainless smoker with remote control. It randomly will not shut off at the set temperature. it will just keep climbing to sometimes 300 degrees. I cannot get any help from Masterbuilt pertaining to what parts i need to fix it. All i get is an a email giving me parts websites. I know where these are, i just want to know what part I need. I am about ready to use it as a storage cabinet and step up to something better. Any help would be greatly appreciated.
Thanks Joegun