flex
Well-known member
- Joined
- Nov 13, 2011
- Location
- bakersfi...
I bought a new 24x48 off set smoker with a vertical smoker/ warming box attached to it from Lonestar grillz five months ago. When it arrived to my house it was wrapped in card board boxes and surran wrap. As I was taking it all off, I noticed the smoker stack was broken, it had deep scratches on the back of the vertical smoker, and main chamber, as well as a bent leg. I notified the company, and sent them all of the pictures of the smoker, as it was being unwrapped. I even called that same night to tell them of the situation, but they were already closed. After talking to the owner and emailing him all the pictures, I was promised that I would get reimbursed for all of the damages on the smoker, done by apparently the shipping company. He assured me that the shipping was insured and it would be fixed, even if he had to pay for it out of his own pocket. Well... needless to say, after months of trying to get reimbursed for the damages, I haven't got a dime. My phone calls are not being returned, nor my emails. So I would not ever suggest for anyone to buy anything from them, or trust them. I am out of my $3000.00 dollars, and hate my smoker. Please don't be a victim to them also. Thanks.