Baby Back Maniac
is Blowin Smoke!
- Joined
- Jan 20, 2010
- Location
- Dallas, TX
I expect to be able to buy parts for something I spent $1500 for. Take a deep breath there fella.
I don't know Johnny Crunch at all, but I don't understand why folks are jumping on him about taking advantage of a return policy. I mean seriously, what reputable grill company doesn't offer at LEAST a 5 year warranty on their grills? If Costco would rather take the grill back than provide replacement parts, that's between them and their vendors. The point is that a grill should last more than 4 years.
Costco uses their lifetime guaranty to distinguish themselves from their competitors. If they are going to use that “100% satisfaction guarantee” to get me to buy from them instead of somebody else, I would have no qualms at all about using that guarantee when I needed it. Otherwise, what’s the point of having it?