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I expect to be able to buy parts for something I spent $1500 for. Take a deep breath there fella.

I don't know Johnny Crunch at all, but I don't understand why folks are jumping on him about taking advantage of a return policy. I mean seriously, what reputable grill company doesn't offer at LEAST a 5 year warranty on their grills? If Costco would rather take the grill back than provide replacement parts, that's between them and their vendors. The point is that a grill should last more than 4 years.

Costco uses their lifetime guaranty to distinguish themselves from their competitors. If they are going to use that “100% satisfaction guarantee” to get me to buy from them instead of somebody else, I would have no qualms at all about using that guarantee when I needed it. Otherwise, what’s the point of having it?

 
I don't know Johnny Crunch at all, but I don't understand why folks are jumping on him about taking advantage of a return policy.

You said it right there...I don't know all the details, perhaps he had good reason. But I guess in the end, I don't really care why.
 
What size is this thing, I couldn't find it on their website.

I would say about the size of an XL BGE.. or close to it. That lid was pretty heavy to lift. It has 2 grates, but the second grate didn't seem very easy to work with. Perhaps it was the way it was put together.. dunno.
 
I would say about the size of an XL BGE.. or close to it. That lid was pretty heavy to lift. It has 2 grates, but the second grate didn't seem very easy to work with. Perhaps it was the way it was put together.. dunno.

So it had a 2 tier rack included as well, nice.

Chinese or not, still a great price for a ceramic cooker of that size.
 
If I bought a flat screen T.V. and after four years of heavy use, they offered to give me a new T.V. rather than fix it, I would take it. Honoring a good return policy generates more business IMHO.
 
Read it again.......

"Part of our mission is to develop products that are environmentally friendly and wherever possible use recycled or replenishable materials. We use natural clay elements to fabricate the ceramic cooking pot and interior cooking chamber,"
 
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