My disappointment is immeasurable. My summer is ruined.

They took care of it immediately, and shipped it back in perfect condition with a new axle.

I posted a follow up thread, somewhere here.

glad to hear it.

I'm still waiting for mine, they extended the lead time from 12-16 weeks when I ordered to 16-18 weeks. The wait is killing me.
 
I do have to say, OP, even though the company fixed your smoker in record time,


the HEADLINE of your Thread should go DOWN in the HISTORY of overstatement



"My Disappointment is Immeasurable. My Summer is Ruined."

That is priceless, and even better, you got your smoker back fast!.
 
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