I have the same one. Full disclosure - I found some metal shavings, more like residue maybe, in the oil after I changed it the second time. I sent pics to them and they didn’t seem particularly concerned but offered to replace it anyway so that they had a chance to inspect it in person. I obliged and they sent me a new one and I sent my original back to them. I don’t know much about hydraulic pumps but it seems in general machined cylindrical things often advise to do oil changes after some initial use so maybe some fine metal particles is to be expected. I don’t point this fact out as a complaint but as an example that the warranty process and support was straight forward and resistance free. They have a limited lifetime warranty so I’m always slightly skeptical in those situations. The unit itself seems very high quality and manufactured well. The support and company is US based, in fact just a couple hours east of me. I bought mine shortly after they launched and also have the dehydrator and jerky gun (which is nearly identical to a LEM, wouldnt surprise me if the same factory makes both) and I’ve been pleased with the price, quality, and performance.