Weber customer service

[dcimike125]

Called Weber last week about the colored probe tube melting off on my iGrill 2 (they just bought it from iDevices). The rep on the phone asked me what I was cooking with and I told him my trusty old Genesis Silver and my shiny new PBC. He asked why I didn't buy a WSM and I told him that my PBC came with the Eagle, Globe and Anchor (USMC logo) on it and that a portion of the proceeds is donated to a charity for veterans and their children.

The replacement probe arrived on Tuesday and then today, I got home from work to find this in the mailbox:

I guess that Franswa at Weber was listening to what I was saying. My next toy will be the Performer!:clap2:

 

[Blythewood BBQ'er]

Man that's really cool!

 

[Titch]

Good story, all to rare these days

 

[krex1010]

There aren't many companies like Weber anymore.

 

[FreeDivr]

Excellent customer service. My new Weber 26" showed up and had a small ding in the lid. Cosmetic really but I called anyway. I have a brand new lid on the way, told me keep the old one as a spare very easy and awesome to have a company back their product.

 

[T&S BBQ]

Awesome

 

[Deltaboy]

Great to hear Weber do such a good job. I love my Weber Grill.

 

[zanna5910]

You had a great answer to her question and she had a great response. Well played.

 

[Ummagumma]

I suspect it was Fransois rather than Franswa... But a very cool story nevertheless.

 

[ewknapp08]

I have never had a bad experience with Weber customer service. Once the unit is registered, they will get parts to you quick and most times free.