Perfect Flame SLG Series Gas Grills Recall

[prtsmgr]

I thought this was old news, but it was just published in today's LA Times

If you bought a Perfect Flame grill at Lowes between Sep 2005 and May 2009 you should check this link:

http://www.cpsc.gov/cpscpub/prerel/prhtml10/10043.html

 

[Appianway]

Perfect flame = perfect junk from China

My perfect Flame gas grill looked great from the outside! Paid 499.99. After the first year the tubes inside started to rot out, leaving me with all the heat at the back of the grill were the flame flowwed out easily. Also the grills themsselves rusted after the first summer!!! Glad I researched it on the internet and found the recall for the tubes. Mine had five of them. There is a recall in which the company that imported this junk from China will send you new tubes. THE ONLY PROBLEM IS THE BRACKET THE TUBES ATTACHED TO ROTTED OUT AFTER ONE YEAR!!!! I tried calling the company handeling the tube replacement and NEVER WAS ABLE TO GET MY CALL THROUGH!

These tubes were NOT made of stainless Steel !!

I went to Lowes, explained the problem and the Manager gave me 80% of my purchase price in a gift card toward a NEW grill. Needless to say I bought a MADE IN AMERICA, STURDY WEBER Grill. Lowes even picked up the old one at my home for no charge!

Thats what I call taking care of the customer!!!!!!

If you have one of these on you property, PLEASE read about it on the Internet and check your Serial Number against the dangerous models. Some have caused property and personal damage. Over 600,000 were imported to the U.S.

If you Got it at Lowes, let them know. I first went to the Lowes Website and contacted their customer service dept.

Lowes get an A+ from me for customer service.

 

[Wallaby]

Thanks for the heads up. I cleaned mine up a couple of weeks ago and noticed how rotted the flavor bars were, went to use the other day and the burner was rotted and broken.

Mike

 

[Appianway]

followup

Wallaby,

evidently the tubes had magnesium in them which can ignite! Also, there is no way to clean the btm inside where all the grease falls. I just assembled the Weber expresso, i think model 210. Whats nice is the drip tray is on a slide underneath the grill. So you can take it out and clean it. Its also STAINLESS STEEL. This is a great improvement to gas grills. My friends told me to only buy a WEBER and they are right. I also like the idea of buying an American Made product. Made in Illinois.

If your model number is one listed at the consumer protection site, contact lowes via their 800 customer service number and tell them you want a pro-rated refund toward a new grill.

happy grilling!!!! enjoy the spring!