Great service from Thermoworks

[TropicDad]

I like to share great service when deserved. I had a Thermapen that was a couple years old that was having trouble turning on. I sent an email on a Friday night not expecting a reply until Monday, I received a reply in about 10 minutes! They asked about my problem and opened a case requesting I send it in.

So I sent it in, they had to break the case open and gave me a choice of colors to choose from for a new case. Of course I picked super fast red. :mrgreen:
It was not covered by warranty so they charged me $25 to fix, way cheap in my book. Today I received my Red Thermapen, recalibrated and looking, feeling and working brand spanking new.

Throughout the whole repair was nothing but top notch customer service. Kudos to them, they deserve to be recognized.

 

[smoke ninja]

You buy the best and cry once.

 

[ssv3]

Nice! Their product or service can't be beat. I had a similar experience when my tpen starting flickering. I sent it back and they charged me the $25 repair fee but I could've swore they sent me a brand new one because the one I sent back had a distinct scratch on the display and the battery comportment cover was chewed up from me opening it to replace the batteries. The new one is flawless with none of the blemishes. I even peeled off the clear display sticker myself.

That's service! :thumb: