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Old 01-08-2014, 08:28 PM   #1
joe84780
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Join Date: 07-27-13
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Default Major Issues with New Vision Pro Kamado

Kamado guys...

So I received my new Vision Pro S from Home Depot today and was assembling it and discovered some problems. I need to get your guys feedback on this. I have not contacted Home Depot or Vision yet.

First problem I noticed it I can't adjust my right vent dial on the any further than 7. The black metal T tab (1st pic) on the inside of the ash drawer dial is impacting the ceramic just above where it enters the kamado. It looks like the ceramic was not molded properly. See how it is molded uneven and lower on the right side. (pic 2) The tab is hitting that lower uneven ceramic portion.



2nd Issues is a large hole on the right side of ash drawer frame. Again another mold issue and a major air gap. See pic 3 & 4.



In fact the ash drawer doesn't meet up with the body of the kamado well at all. There's a gap on the left side and all along the top of the ash drawer where it meets the body. Pics 5& 6. I thought Vision had fixed a lot of these air gap issues? I'm not happy with this unit at all! What do you guys think?



Are these gaps normal? The one on the right looks bad and is a huge air gap imo.
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Old 01-08-2014, 08:30 PM   #2
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I'd be p***** and on the phone.
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Old 01-08-2014, 08:35 PM   #3
tish
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If you're not happy with it, don't wait. Send it back.
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Old 01-08-2014, 08:36 PM   #4
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I have seen something VERY similar on a Vision Pro before, that's a big reason why I own a Kamado Joe. I'd get that sucker back to HD for a different one, or look at a different brand without all of the molding in it. That will be trouble in trying to control the temp the entire time you own it.

Good luck!
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Old 01-08-2014, 08:36 PM   #5
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That needs to go back. Contact Vision and send those pics. They will make it right. That is not acceptable. My grills fit and finish was top notch.
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Old 01-08-2014, 08:38 PM   #6
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Unacceptable! Send it back!
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Old 01-08-2014, 08:42 PM   #7
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Oh Hell No. Return it and pee on the floor if they don't make it right quick. New rig of your choice.
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Old 01-08-2014, 08:45 PM   #8
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I"ve Seen better Fit n Finish on a Chargriller......
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Old 01-08-2014, 08:53 PM   #9
joe84780
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Thanks for the feedback guys. This is definitely going back to Home Depot. I will also be contacting Vision. The quality control on this unit was non existent.

I will give them a chance to make it right. If not then I will spend more money and get another brand.
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Old 01-08-2014, 09:36 PM   #10
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Hey Joe, contact Vision Directly via email at icopeland@visiongrills.com, see the following thread. They are great they saw that the gaskets were in need of replacing after viewing my website. They sent me the gaskets immediately. I should think they would send you a new fire bowl. That seems to be where the defects are.
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Old 01-08-2014, 09:43 PM   #11
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How much did she cost, if you don't mind?
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Old 01-08-2014, 09:45 PM   #12
funugy
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You could either contact the manufacturer or just return it to HD. HD has, in all of my experiences with them been great about returns and replacements. My first thought is that you got a bad one. I'd return it for a replacement at HD and see if the new one is better. If not, then I would either contact the manufacturer for help, or just get a refund and buy something else.
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Old 01-08-2014, 10:36 PM   #13
joe84780
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Quote:
Originally Posted by CharredApron View Post
Hey Joe, contact Vision Directly via email at icopeland@visiongrills.com, see the following thread. They are great they saw that the gaskets were in need of replacing after viewing my website. They sent me the gaskets immediately. I should think they would send you a new fire bowl. That seems to be where the defects are.
Good Luck, they will take care of you! http://www.bbq-brethren.com/forum/sh...ghlight=vision
Thanks...I did send them a message via their contact page on their website and will wait to see what they have to say. I would rather not have to lug this thing back to Home Depot to return. Plus I see now they are once again out of stock on these things at HD. Even the ash drawer is messed up on this thing. It sticks in the frame and is a bit of a pain to get out and the door opening for the electric starter doesn't close properly. Another air leak. I'll keep you guys posted and thanks for all of your feedback!
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Old 01-08-2014, 10:37 PM   #14
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Quote:
Originally Posted by smoke ninja View Post
how much did she cost, if you don't mind?
$699
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Old 01-08-2014, 10:44 PM   #15
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Like the others said, send it back for sure.
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