Hunsaker customer service?

Av8er · 05-13-2021, 07:40 PM

Got a question for y’all! I placed an order for a Hunsaker smoker last week and have sent two emails inquiring about an approximate ship date but haven’t gotten a response. I thought I had heard that Mark had good customer service but I haven’t seen it. I am trying to plan a trip and am trying to work around the delivery date but it’s kinda hard when you get no response from them. Every day that goes by the trip gets closer and tickets get more expensive I understand that an email can get overlooked but two? Just a little frustrated to say the least.

What’s y’all’s experience with Hunsaker?

sudsandswine · 05-13-2021, 07:50 PM

I would try giving their number a call. Last time I placed an order about a year ago they had a decent lead time, unless something has changed for them it might take a while to get it. I understand wanting to make sure it won’t be delivered while you’re away and all but if I had to guess, probably gonna be a little bit.

Av8er · 05-13-2021, 07:56 PM

Quote:

Originally Posted by sudsandswine

I would try giving their number a call. Last time I placed an order about a year ago they had a decent lead time, unless something has changed for them it might take a while to get it. I understand wanting to make sure it won’t be delivered while you’re away and all but if I had to guess, probably gonna be a little bit.

Yeah, I guess I could but figured an email would at least get answered. That’s fine if it will be a while, I was just going by their mention of around a 2 week lead time for smokers on their website. I just don’t want it to get delivered while I am away for 2-3 weeks.

jkief · 05-13-2021, 08:38 PM

Quote:

Originally Posted by Av8er

Yeah, I guess I could but figured an email would at least get answered. That’s fine if it will be a while, I was just going by their mention of around a 2 week lead time for smokers on their website. I just don’t want it to get delivered while I am away for 2-3 weeks.

Yeah...that would be off putting for me too. I work in a secure environment and can’t always have my phone on me, so I rely on email a lot. I recently sent M-Grills 2 emails. Never got a response, so I decided I’d never own one. I understand being behind and not enough help, so I always give at least a week between emails. If someone can’t answer 2 emails over a 2 week period, then you obviously don’t need or want my business. That being said, I’m surprised to hear that from Hunsaker.

ssv3 · 05-13-2021, 08:54 PM

Mark is a phone call guy. Give him a ring. He's one of the nicest guys you can't talk to.

drunkenmeatfist · 05-13-2021, 08:59 PM

Quote:

Originally Posted by ssv3

Mark is a phone call guy. Give him a ring. He's one of the nicest guys you can't talk to.

I was going to say that I wouldn't be surprised if he was the type of dude that rolls with a flip phone still.

Springram · 05-14-2021, 09:52 PM

Quote:

Originally Posted by ssv3

Mark is a phone call guy. Give him a ring. He's one of the nicest guys you can't talk to.

+++++++++++ 1

DBBQ · 05-14-2021, 09:59 PM

I had a Hunsaker years ago, and Mark had great customer service.

Happy Hapgood · 05-14-2021, 10:04 PM

I met Mark and his Son a couple of years back at the STL Bash. These folks are first class. If he did not get back with you it's because of a SNAFU in communication for whatever reason.

Just my .02 and Good Luck.

smokeisgood · 05-15-2021, 09:26 AM

Quote:

Originally Posted by ssv3

Mark is a phone call guy. Give him a ring. He's one of the nicest guys you can't talk to.

If you can't talk to him, what good is calling him gonna do???🤣🤣🤣🤣🤣🤣

The Wookiee · 05-15-2021, 09:30 AM

Phone people as stated

Super responsive and happy to chat and or help - always - in my experience...

ssv3 · 05-15-2021, 09:57 AM

Quote:

Originally Posted by smokeisgood

If you can't talk to him, what good is calling him gonna do???🤣🤣🤣🤣🤣🤣

I see what you did there.

"can"

Av8er · 05-15-2021, 01:02 PM

Yep! I called and like y’all say, he is a first class kinda guy. He gave me more info than I called for but it was good info and I am thankful that he did. I tried logging into my account here yesterday to give an update but for some reason I couldn’t log on. Not real sure why the emails were unanswered but he responded to me via PM and I think he may look into it.

05-13-2021, 07:40 PM	#1
Av8er is one Smokin' Farker Join Date: 02-17-17 Location: Mobile Al	Hunsaker customer service? Got a question for y’all! I placed an order for a Hunsaker smoker last week and have sent two emails inquiring about an approximate ship date but haven’t gotten a response. I thought I had heard that Mark had good customer service but I haven’t seen it. I am trying to plan a trip and am trying to work around the delivery date but it’s kinda hard when you get no response from them. Every day that goes by the trip gets closer and tickets get more expensive I understand that an email can get overlooked but two? Just a little frustrated to say the least. What’s y’all’s experience with Hunsaker? __________________ Mak 1 Star, Pit Barrel, Shirley 24x36, Weber 22 & 26, Akorn Jr., Campchef 36 Griddle

05-13-2021, 07:50 PM	#2
sudsandswine Quintessential Chatty Farker Join Date: 06-23-12 Location: Kansas City	I would try giving their number a call. Last time I placed an order about a year ago they had a decent lead time, unless something has changed for them it might take a while to get it. I understand wanting to make sure it won’t be delivered while you’re away and all but if I had to guess, probably gonna be a little bit. __________________ Shirley Fab 250g trailer \| Primo XL kamado \| [COLOR="Red"]Red[/COLOR] Weber Limited Edition kettle + 26” kettle \| Clonesaker PDS (pretty drum smoker)

05-13-2021, 08:54 PM	#5
ssv3 somebody shut me the fark up. Join Date: 07-25-12 Location: Los Angeles Name/Nickname : Sako	Mark is a phone call guy. Give him a ring. He's one of the nicest guys you can't talk to. __________________ LSG 24x30 V/O Yoder YS640 DCS 36 Gasser Blackstone Griddle Retrofit Blackstone Pizza Oven WSJ(K) WGA(P) WJJ(CU) W22(BI) W26(CL) Pit Barrer Junior Kingsford Oval (resto mod)

05-14-2021, 09:59 PM	#8
DBBQ is one Smokin' Farker Join Date: 03-15-15 Location: Snohomish County, WA. Name/Nickname : Dennis	I had a Hunsaker years ago, and Mark had great customer service. __________________ Gozney Dome, Performer, WSM, Ooni Koda 16

05-14-2021, 10:04 PM	#9
Happy Hapgood somebody shut me the fark up. Join Date: 03-17-12 Location: Shreveport, Louisiana Name/Nickname : Mike	I met Mark and his Son a couple of years back at the STL Bash. These folks are first class. If he did not get back with you it's because of a SNAFU in communication for whatever reason. Just my .02 and Good Luck. __________________ Cooking Equipment: Weber WSM, Weber GA, Weber Spirit E-310, Weber 22" OTG Charbroil Oilless Turkey Fryer Wife LuzziAnn 1956 model. Ink Bird IBBQ 4T Wi-Fi Temp Monitor, Superfast LSU Purple Thermapen & ThermaPop, Party Q Ink Bird Sous Vide, HF Flame Thower My Motto these days is "Low Stress, Low Drag". The Artist Formally Known as Toast

05-15-2021, 09:30 AM	#11
The Wookiee Full Fledged Farker Join Date: 09-14-15 Location: North Bend, WA Name/Nickname : %#$*	Phone people as stated Super responsive and happy to chat and or help - always - in my experience... __________________ Hunsaker Stainless / MAK 1 Star / Ooni Pro / Weber 26” c SNS / Blaze Pro 44”

05-15-2021, 01:02 PM	#13
Av8er is one Smokin' Farker Join Date: 02-17-17 Location: Mobile Al	Yep! I called and like y’all say, he is a first class kinda guy. He gave me more info than I called for but it was good info and I am thankful that he did. I tried logging into my account here yesterday to give an update but for some reason I couldn’t log on. Not real sure why the emails were unanswered but he responded to me via PM and I think he may look into it. __________________ Mak 1 Star, Pit Barrel, Shirley 24x36, Weber 22 & 26, Akorn Jr., Campchef 36 Griddle