TXNewbie
Full Fledged Farker
Hi Jeff,
I wanted to send you a thank you email, but then figured it would be more beneficial if I posted it here.
I wanted to take a moment and thank you for things that may not seem like major points, but they all added up to make me want to take the time to point them out, as trivial as some of them may seem.
As someone who just received an Assassin 48 Grill, I'd like to thank you (in no particular order) for:
Jeff, this is a sincerely thank you from me to you. You are the epitome of everything that is good with small business and I wish you much continued success.
I wanted to send you a thank you email, but then figured it would be more beneficial if I posted it here.
I wanted to take a moment and thank you for things that may not seem like major points, but they all added up to make me want to take the time to point them out, as trivial as some of them may seem.
As someone who just received an Assassin 48 Grill, I'd like to thank you (in no particular order) for:
- Charging a reasonable fee for custom paining painting my door. Some other companies charge ridiculous amounts extra;
- Making such an awesome quality product at such a fair price;
- Being so patient with my OCD and many questions and addressing each one of them sincerely;
- Taking the time to explain everything to me about the features and grill as I'm sure you must have 1,000 times before and making me not feel rushed or silly;
- I added several extras and features and every single one was in the crate or on the grill exactly as I requested;
- For packaging it in such a way that was easy to disassemble the crate. Seriously, other manufacturers need to take notice at the simplicity yet effectiveness of your crating. There is no excuse for some of the other excesses we see - unless you own stock in a company that makes nails;
- For clearly taking pride in your work and product, but not in a way that is pompous or arrogant;
- For delivering the grill exactly when you said you would in time for my upcoming event;
- For being extremely responsive to each and every email, question, or concern I'ave had both prior to my order, during my wait, and post receiving the grill;
- Thank you for offering a quality grill cover at a reasonable price and not the hundreds of dollars like with other companies;
- And for making this overall an easy process allowing me to enjoy the grill. There is no doubt whatsoever my next purchase will be an Assassin Gravity Smoker for all the above reasons.
Jeff, this is a sincerely thank you from me to you. You are the epitome of everything that is good with small business and I wish you much continued success.
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