Not to keep fueling the (Smoke)fire, but the Amazing Ribs review stated that other pellets even jammed their vacuum hose. This was after discussing the diameter of the pellets. The included picture clearly demonstrates pellets lodged in the vacuum hose due to length of the pellets. The diameter had nothing to do with it.
Weber may be completely right that their pellet augers work better with the thinner diameter pellets, but I don’t think that the vacuum hose picture proves that pellet feed issues are due to this one point. It certainly looks dramatic, but doesn’t prove their point in my estimation.
I think if you’re going to comment on other individuals opinions, you should be prepared to receive equal criticism without getting personal. Again, one persons opinion, but the response from Weber and Amazing Ribs seems like a textbook example of how NOT to address a PR/social media issue. Generally speaking, falling on your sword and acknowledging that individuals may be having issues with profuse words of reassurance that their best people are working on fixes (new pellet feeder attachment) would have served them infinitely better than their twitter videos and radio silence has.
