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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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01-31-2018, 04:23 PM | #1 |
Full Fledged Farker
Join Date: 08-03-15
Location: Modesto, CA
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Bad taste from ThermoWorks...
Chatted with ThermoWorks Rep about purchasing a third Smoke unit. I already own two Smokes and Two Thermopens. Really didn't like the way he responded to my question about swapping out the air probe for a regular food probe. I have two already and would have absolutely no need for a third air probe. Totally useless. However, after the chat rep was finished I called the company directly and asked but was again told that they wouldn't do the swap.
I really resent being forced to buy a product that duplicates (or triplicates) a part of the tool set. I can justify have a second, back up, air probe but not a third. It would just sit and never ever ever get used. I'm rethinking my relationship with ThermoWorks very hard... Seems like the amount of sales that are generated from sites/forums like these would behoove them to allow the option of swapping accessories. Anyone care to swap a new ThermoWorks air probe for a food probe?
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Mark Last edited by bonehead762; 01-31-2018 at 04:32 PM.. |
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01-31-2018, 05:10 PM | #2 |
Found some matches.
Join Date: 10-07-16
Location: Clayton
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I agree. I guess that's another check mark I can put towards thinking about a fireboard. I have 1 smoke now.
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01-31-2018, 05:13 PM | #3 |
Quintessential Chatty Farker
Join Date: 05-16-14
Location: St. Louis, MO
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They should offer the option of probes with each unit they sell.
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MAK 1Star Weber OTG Pit Barrel Cooker Thermapen Classic Thermoworks Smoke Ephesians 2:8-9 For by grace you have been saved through faith. And this is not your own doing; it is the gift of God, not a result of works, so that no one may boast. |
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01-31-2018, 05:48 PM | #4 | |
Full Fledged Farker
Join Date: 08-03-15
Location: Modesto, CA
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Quote:
Too bad for ThermoWorks.
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Mark |
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01-31-2018, 08:55 PM | #5 |
somebody shut me the fark up.
Join Date: 01-03-14
Location: Detroit michigan
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While i dont see the big deal may be you could buy ala carte? After you buy each part individual it most likely would cost more.
Do they sell individual proves?
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Let's all just calm down and smoke a fatty |
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01-31-2018, 09:50 PM | #6 |
somebody shut me the fark up.
Join Date: 10-12-15
Location: Temecula, CA
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I hear ya but I simply did what the Ninja suggested and bought another meat probe $16
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01-31-2018, 10:08 PM | #7 |
is Blowin Smoke!
Join Date: 09-07-10
Location: Sunny AZ
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me too, they had high temp probes on sale during the Holidays, I stocked up
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01-31-2018, 10:19 PM | #8 |
is one Smokin' Farker
Join Date: 11-01-15
Location: Milwaukee, WI
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Kind of agree. It would be nice if they offered a bit of flexibility on that, especially if they can tell that they have a repeat customer for the same unit.
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Peoria Custom Cooker-Backyard Offset w/ insulated firebox, 22 and 26in Weber Kettles |
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02-01-2018, 01:31 AM | #9 |
On the road to being a farker
Join Date: 10-25-17
Location: Swiss Alps
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I think they are pretty reasonable in their response, especially since extra probes are cheap and you can easily sell or swap one one you won't be using. Maybe not ideal for you, but they have to think of the desires of the majority of customers and how and who they are marketing the product.
I have worked for a lot of different companies that sell to the public directly and indirectly, and these decisions are a lot harder than you may realise - can you imagine requiring all your stockists to carry double the stock to offer this option? Please don't be angry at the rep for being honest, he could have just said he'll run it by the company knowing full well they have decided against this, or agreed with you while criticising the company itself, or just made up some bogus reason, all things I've seen pretty often, as bizarre as it seems.
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02-01-2018, 06:01 AM | #10 |
is Blowin Smoke!
Join Date: 05-12-09
Location: Northern Michigan by the Pinkie
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You can’t mass produce and package a product for resale and swap out parts. I assume they have these manufactured a few thousand at a time.
I love their products. Love the Smoke |
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02-01-2018, 06:28 AM | #11 |
Full Fledged Farker
Join Date: 04-27-13
Location: Sugar Land, Texas
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Their service has been outstanding for me. When I recd a timer that was doa they immediately put a new one in the mail no questions asked. I have purchased a dozen different products for myself and as gifts.
It’s a thermometer produced in mass, not a custom made item. If it was custom made, it would cost significantly more. The response you rec’d was appropriate and in line with any mass produced product. Visit an assembly line and see how it works. Your post title is what is really mis leading and unfortunate.
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02-01-2018, 06:56 AM | #12 | |
is One Chatty Farker
Join Date: 09-12-16
Location: Fulshear, TX
Name/Nickname : sleebs
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Quote:
Mass produced items don't work that way. Now that's not to say it wouldn't be more convenient for the consumer, but it would likely would increase the cost of the item because they'd have to custom-stuff each order. Ever compare the prices of an a la carte meal vs. a prix fixe meal? Yeah. Consumer choice is always more expensive.
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02-01-2018, 07:35 AM | #13 |
Quintessential Chatty Farker
Join Date: 07-01-13
Location: Grayslake, IL
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If it was separate packaging, I could see this differently, but what you asked was not something that's really doable IMO. The unit comes prepackaged, everything in the box. Expecting that they open your product and change out pieces before shipping is just not something any company would do. The fact that the rep took the time to look into it and they called you back with an answer is really above and beyond normal customer service. if you want something that's not on the menu, you should be realistic about your expectations. In this case, it would cost you a few extra dollars to buy an additional probe. Does the product not work? Did they offer something they didn't follow through on? Was the service poor? No. They just can't modify their base product to some other configuration that is convenient to you. Doesn't really seem like they did anything worthy of being bashed on a public forum.
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02-01-2018, 07:50 AM | #14 |
somebody shut me the fark up.
Join Date: 07-09-15
Location: Pensacola, FL
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Just goes to show you, even a great company like ThermoWorks can't please everybody.
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02-01-2018, 08:01 AM | #15 |
On the road to being a farker
Join Date: 09-21-12
Location: Oklahoma City, OK
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When I emailed Fireboard a question about using Smoke probes, I was told they should work, but they don't really advertise it because they can't control Smoke changing their probes. Regardless, the Smoke comes with a few probes, so I'd think you'd be OK either way. I'm a Smoke guy, but the Gateway performance has been so abysmal I'm wanting to get a Fireboard.
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