crussgm
MemberGot rid of the matchlight.
Although I just purchased membership to the Brethren recently, I have been using this site often during the past year as a research tool for my next and "last" smoker (at least that's what I told my wife). I have found the members post to be a very helpful in this search and pulled the trigger on an Assassin 28 that was just delivered 2 weeks ago. The smoker is beautiful and built like a tank.....I couldn't be happier with my decision. The reason for my post is to give a HUGE shout out to Jeff and Robin at Assassin Smokers for their top notch customer service.
While seasoning my smoker I noticed what could be a minor defect. My thought was this is probably OK but went ahead and emailed Jeff and Robin with some pictures just to make sure. 30 minutes later I get a call from Jeff and after a few questions he basically says "that's not acceptable for one of my smokers, I am building and shipping you a new one ASAP." He then compensates me with some extra's for the inconvenience of time needed to re-crate and ship back the original! I didn't ask for any of this, he just did it without hesitation......in my opinion customer service does not get any better than that and just confirms that I made a good decision going with Assassin. Most likely the smoker was fine but I think Jeff has such high standards for what he builds anything less than "perfect" is unacceptable to him.
While seasoning my smoker I noticed what could be a minor defect. My thought was this is probably OK but went ahead and emailed Jeff and Robin with some pictures just to make sure. 30 minutes later I get a call from Jeff and after a few questions he basically says "that's not acceptable for one of my smokers, I am building and shipping you a new one ASAP." He then compensates me with some extra's for the inconvenience of time needed to re-crate and ship back the original! I didn't ask for any of this, he just did it without hesitation......in my opinion customer service does not get any better than that and just confirms that I made a good decision going with Assassin. Most likely the smoker was fine but I think Jeff has such high standards for what he builds anything less than "perfect" is unacceptable to him.
