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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking. |
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06-23-2020, 12:45 PM | #16 |
Knows what a fatty is.
Join Date: 03-29-20
Location: Long Island, NY
Name/Nickname : Tom
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They leave the top half open. So it’s easy to peek down in there to see if everything is ok. It was easy to spot as soon as I looked down into it. I saw the wheels under the firebox weren’t straight.
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1 members found this post helpful. |
06-23-2020, 01:19 PM | #17 |
is one Smokin' Farker
Join Date: 01-28-16
Location: Ann Arbor (but still a Buckeye fan)
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A tragedy
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PK Original Weber Smokey Mtn 18.5" Humphrey's Battle Box Shirley 24 x 42 Straight Back |
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06-23-2020, 01:28 PM | #18 |
is Blowin Smoke!
Join Date: 06-20-14
Location: Driftwood, Texas
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So sorry ... but ... you inspected it before release ... good for you.... It will get better ...
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06-23-2020, 01:28 PM | #19 |
somebody shut me the fark up.
Join Date: 10-12-08
Location: Gallatin, TN
Name/Nickname : Richard
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So sorry to hear about this, but I'm sure LSG will make it right.
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Moose Showcase Your Cooking in the BBQ Brethren Throwdowns! 2017's "Mayo Explosion" The 2022 Steak Cooking Controversy: Follow the Science! Check out my blog: www.mooseonfire.com |
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06-23-2020, 01:37 PM | #20 |
is one Smokin' Farker
Join Date: 02-06-19
Location: Pasadena, CA
Name/Nickname : Steven
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Sorry for your loss. As above, hopefully LSG will turn it around quickly.
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AZ BBQ Grills Scottsdale Weber Performer Deluxe MGrills M1, C4, M16 Camp Chef FTG600 Cookshack Amerique 2 x Sous Vide Supreme Minipack MV31X |
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06-23-2020, 01:40 PM | #21 |
Full Fledged Farker
Join Date: 02-03-18
Location: Lafayette La
Name/Nickname : Rob
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Dang!!! Sorry your pit is back in quarantine.
As much as it sucks at least it broke completely so you could see the damage and not just cracked a little that could give you problems later on if you didn't notice it. Maybe they should beef up that angle with square tubing. From the pic it looks like that angle has all the weight on it.
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Smokers, grills, burners and a Vegetable forum tomatojunction.com |
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06-23-2020, 01:43 PM | #22 |
somebody shut me the fark up.
Join Date: 07-16-16
Location: Johns Creek, Ga.
Name/Nickname : Ron
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It's just a good thing that you inspected it first. In the end, you will get the smoker you want in the condition you want and paid for.
I went to a big box Depot store to pick up a plastic storage bin for some of my backyard essentials. They had two in stock and they brought one out to me. What were they thinking when they brought the one out that had a forklift gash in it and the door that was showing had a crease in it? Naturally, I asked for the other one, so although my replacement was immediate, I feel your pain. Good luck getting everything squared away in a timely manner.
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06-23-2020, 01:51 PM | #23 |
is Blowin Smoke!
Join Date: 09-07-10
Location: Sunny AZ
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That sucks!
Since i'm a fab guy, I would have repaired it and have them give me a credit. Not bad damage really. They need to find a way to crate their smokers up better to avoid damages like this. |
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Thanks from: ---> |
06-23-2020, 02:30 PM | #24 |
is One Chatty Farker
Join Date: 01-31-20
Location: Bergen Town
Name/Nickname : Poppy Pellet Pooper
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I would have the shipping company pay for the damages, and use some of the money to hire a welder to fix and paint it. You might end up coming out of this ahead. Makes no sense to ship it back to LSG and have them ship it back. They might even recommend a company local to repair it.
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Thanks from:---> |
06-23-2020, 02:40 PM | #25 | |
Knows what a fatty is.
Join Date: 03-29-20
Location: Long Island, NY
Name/Nickname : Tom
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Quote:
The turnaround will probably take me about a month or so. |
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Thanks from: ---> |
06-23-2020, 02:46 PM | #26 | |
Knows what a fatty is.
Join Date: 03-29-20
Location: Long Island, NY
Name/Nickname : Tom
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Quote:
They put the pallet on the smoke stack end and picked it up with the forklift. The firebox end is heavier and that’s the end with the busted axle. It was a 24x60 inch pit and I got the bigger 1/2 inch firebox as well and that made it very unbalanced hanging off that one pallet. See the pic when he was picking it up. It was tipping. |
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Thanks from: ---> |
06-23-2020, 03:07 PM | #27 |
is one Smokin' Farker
Join Date: 02-06-19
Location: Pasadena, CA
Name/Nickname : Steven
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Nice sleuthing there and I have to agree - you paid for a new cooker, and you should get one.
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AZ BBQ Grills Scottsdale Weber Performer Deluxe MGrills M1, C4, M16 Camp Chef FTG600 Cookshack Amerique 2 x Sous Vide Supreme Minipack MV31X |
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06-23-2020, 03:21 PM | #28 |
On the road to being a farker
Join Date: 12-31-18
Location: Bay Area, CA
Name/Nickname : Jay
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What a bummer. I just put my order in last week from LSG. Good to know about inspecting carefully before accepting. I agree with you on wanting a new cooker and sending it back. I know for myself, I would always look back at a repair and regret not sending it back.
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06-23-2020, 03:24 PM | #29 | |
Take a breath!
Join Date: 08-15-14
Location: Simpletown, USA
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Quote:
Perhaps a sign (sticker) placed on the heavy end instructing forklift operators to lift from that end would help prevent future catastrophic outcomes?
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06-23-2020, 05:13 PM | #30 |
is Blowin Smoke!
Join Date: 06-20-14
Location: Driftwood, Texas
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Now we will have to wait to find out how the cook went and how excited everyone is as you knock it out of the park !
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Thanks from:---> |
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