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Old 06-23-2020, 12:45 PM   #16
Playtoannoy
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Quote:
Originally Posted by 70monte View Post
Wow, sorry to hear that. Major bummer. Were there obvious signs of damage to the shipping crate?
They leave the top half open. So it’s easy to peek down in there to see if everything is ok. It was easy to spot as soon as I looked down into it. I saw the wheels under the firebox weren’t straight.
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Old 06-23-2020, 01:19 PM   #17
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A tragedy
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Old 06-23-2020, 01:28 PM   #18
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So sorry ... but ... you inspected it before release ... good for you.... It will get better ...
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Old 06-23-2020, 01:28 PM   #19
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So sorry to hear about this, but I'm sure LSG will make it right.
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Old 06-23-2020, 01:37 PM   #20
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Sorry for your loss. As above, hopefully LSG will turn it around quickly.
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Old 06-23-2020, 01:40 PM   #21
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Dang!!! Sorry your pit is back in quarantine.

As much as it sucks at least it broke completely so you could see the damage and not just cracked a little that could give you problems later on if you didn't notice it. Maybe they should beef up that angle with square tubing. From the pic it looks like that angle has all the weight on it.
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Old 06-23-2020, 01:43 PM   #22
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It's just a good thing that you inspected it first. In the end, you will get the smoker you want in the condition you want and paid for.
I went to a big box Depot store to pick up a plastic storage bin for some of my backyard essentials. They had two in stock and they brought one out to me. What were they thinking when they brought the one out that had a forklift gash in it and the door that was showing had a crease in it? Naturally, I asked for the other one, so although my replacement was immediate, I feel your pain. Good luck getting everything squared away in a timely manner.
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Old 06-23-2020, 01:51 PM   #23
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That sucks!
Since i'm a fab guy, I would have repaired it and have them give me a credit. Not bad damage really.
They need to find a way to crate their smokers up better to avoid damages like this.
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Old 06-23-2020, 02:30 PM   #24
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I would have the shipping company pay for the damages, and use some of the money to hire a welder to fix and paint it. You might end up coming out of this ahead. Makes no sense to ship it back to LSG and have them ship it back. They might even recommend a company local to repair it.
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Old 06-23-2020, 02:40 PM   #25
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Quote:
Originally Posted by SmokeRingsMatter View Post
I would have the shipping company pay for the damages, and use some of the money to hire a welder to fix and paint it. You might end up coming out of this ahead. Makes no sense to ship it back to LSG and have them ship it back. They might even recommend a company local to repair it.
As much as I want the pit right now, I sent it back. That’s what LSG told me to do. I don’t want any patch work. This pit wasn’t cheap, and I’ve never used it. I don’t want anything less than a brand new pit. I don’t want welds that look different or a piece of different material or an off paint color. I want a brand new perfect piece of equipment.

The turnaround will probably take me about a month or so.
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Old 06-23-2020, 02:46 PM   #26
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Quote:
Originally Posted by SmokerKing View Post
That sucks!
Since i'm a fab guy, I would have repaired it and have them give me a credit. Not bad damage really.
They need to find a way to crate their smokers up better to avoid damages like this.
I felt the crate could’ve been better, but after talking with Chris and reviewing some pics and videos, it seems that the shipping company caused it by placing a pallet on one end causing it to teeter when being picked up. It was probably up in the air 10 inches or so and came crashing down on the other end.

They put the pallet on the smoke stack end and picked it up with the forklift. The firebox end is heavier and that’s the end with the busted axle. It was a 24x60 inch pit and I got the bigger 1/2 inch firebox as well and that made it very unbalanced hanging off that one pallet. See the pic when he was picking it up. It was tipping.
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Old 06-23-2020, 03:07 PM   #27
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Nice sleuthing there and I have to agree - you paid for a new cooker, and you should get one.
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Old 06-23-2020, 03:21 PM   #28
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What a bummer. I just put my order in last week from LSG. Good to know about inspecting carefully before accepting. I agree with you on wanting a new cooker and sending it back. I know for myself, I would always look back at a repair and regret not sending it back.
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Old 06-23-2020, 03:24 PM   #29
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Quote:
Originally Posted by Playtoannoy View Post
I felt the crate could’ve been better, but after talking with Chris and reviewing some pics and videos, it seems that the shipping company caused it by placing a pallet on one end causing it to teeter when being picked up. It was probably up in the air 10 inches or so and came crashing down on the other end.

They put the pallet on the smoke stack end and picked it up with the forklift. The firebox end is heavier and that’s the end with the busted axle. It was a 24x60 inch pit and I got the bigger 1/2 inch firebox as well and that made it very unbalanced hanging off that one pallet. See the pic when he was picking it up. It was tipping.
It's tough to mitigate damage when dropped from a forklift no matter how it's crated.
Perhaps a sign (sticker) placed on the heavy end instructing forklift operators to lift from that end would help prevent future catastrophic outcomes?
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Old 06-23-2020, 05:13 PM   #30
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Now we will have to wait to find out how the cook went and how excited everyone is as you knock it out of the park !
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