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DanB · 10-06-2017, 02:23 PM

Hi I just had to post this..Purchased a new WSM 22" smoker when I put it together I noticed small openings when the bottom vents were closed.
I sent 2 e mails to Weber customer service regarding the small openings.
Today I received an E mail from Weber informing me a new bowl was on the way. Made my day I didn't want to mess around with trying to get the vents to close all the way

Now that is what I call GREAT customer service.. Hats off to Weber.

Dan

10-06-2017, 02:23 PM	#5
DanB is Blowin Smoke! Join Date: 02-28-12 Location: Paramus New Jersey	Weber customer Service Hi I just had to post this..Purchased a new WSM 22" smoker when I put it together I noticed small openings when the bottom vents were closed. I sent 2 e mails to Weber customer service regarding the small openings. Today I received an E mail from Weber informing me a new bowl was on the way. Made my day I didn't want to mess around with trying to get the vents to close all the way Now that is what I call GREAT customer service.. Hats off to Weber. Dan __________________ Rec Tec 590/WSM/CB Roti/Weber Hanging Rack\2 Mavericks/Therapan/Rib-O-Lator/Fireboard 2/KCBS.