New series--I have watched a couple of them now.
Mixed emotions from me as to the "layout" of the show.
But, he does really drive home the importance of customer service and satisfaction.
I know, as a customer, I might overlook some minor problems with the meal if I have a pleasant experience with the staff.
Makes me feel that they are "trying", if not perfecting the deal.
Same thinking would apply to catering, bbq restaurant, or even the guy who does your lawn work.
Make the customer feel like you are trying and really care and the small stuff stays in proper perspective.
Just my thoughts.
TIM
Mixed emotions from me as to the "layout" of the show.
But, he does really drive home the importance of customer service and satisfaction.
I know, as a customer, I might overlook some minor problems with the meal if I have a pleasant experience with the staff.
Makes me feel that they are "trying", if not perfecting the deal.
Same thinking would apply to catering, bbq restaurant, or even the guy who does your lawn work.
Make the customer feel like you are trying and really care and the small stuff stays in proper perspective.
Just my thoughts.
TIM
