Ok I'll be the jerk here and I've held off for a while. I've followed OKJ for a long time. I almost bought a Horizon because those are supposedly the true OKJ successors. OKJ has had essentially 3 incarnations:
1) Original built like a tank Roger Davidson specials that are coveted on the aftermarket
2) half way decent lowes / Home Depot COS when they were initially sold to charbroil, they had given Davidson assurances during the transition that quality would be maintained
3) last 2 years, every time I've lifted the door to an OKJ cook chamber, I've been floored by how flimsy they've become. It feels like the thickness of a soda can I kid you not.
So here it goes: are you within the 30 day money back guarantee window? It may be worth seeing if you can return it. I'll be the jerk and say that the Achilles heel is the thinness of OKJ metal. You're getting a raging inferno but it's spilling out into the atmosphere and not transferring into cook chamber. Once in the cook chamber , it is being sinked once again into the environment. Punchline: today's OKJ cookers can't hold a temp