View Full Version : Vision Kamado Customer Service

05-06-2015, 02:19 PM
I just wanted to give a good reference for the visiongrills folks. My fire bowl finally split into 3 pieces after a few years of use. A month after contacting them with pictures, the folks at vision replaced it at no cost to me. I am pleased at their response and have enjoyed my Vision Kamado Pro.:thumb:

05-06-2015, 02:23 PM
They're CS is top notch from my experience as well. They don't charge you a dime regardless if it's a felt gasket or a replacement firebox, bottom, etc.

05-06-2015, 04:19 PM
I called and they would not give me a gasket. It sucked anyway. Plus my shelf cracked. NO! on that too.

05-06-2015, 04:36 PM
They replaced my cover, when the seams started to tear, at no charge.