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View Full Version : Major Issues with New Vision Pro Kamado


joe84780
01-08-2014, 08:28 PM
Kamado guys...

So I received my new Vision Pro S from Home Depot today and was assembling it and discovered some problems. I need to get your guys feedback on this. I have not contacted Home Depot or Vision yet.

First problem I noticed it I can't adjust my right vent dial on the any further than 7. The black metal T tab (1st pic) on the inside of the ash drawer dial is impacting the ceramic just above where it enters the kamado. It looks like the ceramic was not molded properly. See how it is molded uneven and lower on the right side. (pic 2) The tab is hitting that lower uneven ceramic portion.
http://i281.photobucket.com/albums/kk204/joe84780/IMG_20140108_170334_844_zps543a8836.jpg (http://s281.photobucket.com/user/joe84780/media/IMG_20140108_170334_844_zps543a8836.jpg.html)
http://i281.photobucket.com/albums/kk204/joe84780/IMG_20140108_170349_338_zps7153f9cd.jpg (http://s281.photobucket.com/user/joe84780/media/IMG_20140108_170349_338_zps7153f9cd.jpg.html)

2nd Issues is a large hole on the right side of ash drawer frame. Again another mold issue and a major air gap. See pic 3 & 4.
http://i281.photobucket.com/albums/kk204/joe84780/IMG_20140108_170405_711_zpsefd25a0a.jpg (http://s281.photobucket.com/user/joe84780/media/IMG_20140108_170405_711_zpsefd25a0a.jpg.html)
http://i281.photobucket.com/albums/kk204/joe84780/IMG_20140108_170838_623_zps2c26fb65.jpg (http://s281.photobucket.com/user/joe84780/media/IMG_20140108_170838_623_zps2c26fb65.jpg.html)

In fact the ash drawer doesn't meet up with the body of the kamado well at all. There's a gap on the left side and all along the top of the ash drawer where it meets the body. Pics 5& 6. I thought Vision had fixed a lot of these air gap issues? I'm not happy with this unit at all! What do you guys think?
http://i281.photobucket.com/albums/kk204/joe84780/IMG_20140108_170849_478_zps01d308ba.jpg (http://s281.photobucket.com/user/joe84780/media/IMG_20140108_170849_478_zps01d308ba.jpg.html)
http://i281.photobucket.com/albums/kk204/joe84780/IMG_20140108_170818_333_zps033d1f07.jpg (http://s281.photobucket.com/user/joe84780/media/IMG_20140108_170818_333_zps033d1f07.jpg.html)

Are these gaps normal? The one on the right looks bad and is a huge air gap imo.

Fwismoker
01-08-2014, 08:30 PM
I'd be p***** and on the phone.

tish
01-08-2014, 08:35 PM
If you're not happy with it, don't wait. Send it back.

nucornhusker
01-08-2014, 08:36 PM
I have seen something VERY similar on a Vision Pro before, that's a big reason why I own a Kamado Joe. I'd get that sucker back to HD for a different one, or look at a different brand without all of the molding in it. That will be trouble in trying to control the temp the entire time you own it.

Good luck!

ssv3
01-08-2014, 08:36 PM
That needs to go back. Contact Vision and send those pics. They will make it right. That is not acceptable. My grills fit and finish was top notch.

martyleach
01-08-2014, 08:38 PM
Unacceptable! Send it back!

Happy Hapgood
01-08-2014, 08:42 PM
Oh Hell No. Return it and pee on the floor if they don't make it right quick. New rig of your choice.

SmittyJonz
01-08-2014, 08:45 PM
I"ve Seen better Fit n Finish on a Chargriller......:shock:

joe84780
01-08-2014, 08:53 PM
Thanks for the feedback guys. This is definitely going back to Home Depot. I will also be contacting Vision. The quality control on this unit was non existent.

I will give them a chance to make it right. If not then I will spend more money and get another brand.

CharredApron
01-08-2014, 09:36 PM
Hey Joe, contact Vision Directly via email at icopeland@visiongrills.com, see the following thread. They are great they saw that the gaskets were in need of replacing after viewing my website. They sent me the gaskets immediately. I should think they would send you a new fire bowl. That seems to be where the defects are.
Good Luck, they will take care of you! http://www.bbq-brethren.com/forum/showthread.php?t=173872&highlight=vision

smoke ninja
01-08-2014, 09:43 PM
How much did she cost, if you don't mind?

funugy
01-08-2014, 09:45 PM
You could either contact the manufacturer or just return it to HD. HD has, in all of my experiences with them been great about returns and replacements. My first thought is that you got a bad one. I'd return it for a replacement at HD and see if the new one is better. If not, then I would either contact the manufacturer for help, or just get a refund and buy something else.

joe84780
01-08-2014, 10:36 PM
Hey Joe, contact Vision Directly via email at icopeland@visiongrills.com, see the following thread. They are great they saw that the gaskets were in need of replacing after viewing my website. They sent me the gaskets immediately. I should think they would send you a new fire bowl. That seems to be where the defects are.
Good Luck, they will take care of you! http://www.bbq-brethren.com/forum/showthread.php?t=173872&highlight=vision

Thanks...I did send them a message via their contact page on their website and will wait to see what they have to say. I would rather not have to lug this thing back to Home Depot to return. Plus I see now they are once again out of stock on these things at HD. Even the ash drawer is messed up on this thing. It sticks in the frame and is a bit of a pain to get out and the door opening for the electric starter doesn't close properly. Another air leak. I'll keep you guys posted and thanks for all of your feedback!

joe84780
01-08-2014, 10:37 PM
how much did she cost, if you don't mind?

$699

Smoothsmoke
01-08-2014, 10:44 PM
Like the others said, send it back for sure.

16Adams
01-09-2014, 06:39 AM
From what I've read Vision is a Chinese mass produced product. If that is true maybe while Rodman is bringing North Korea into line thru basketball diplomacy he can jumpshot over to China and get some quality control.

All wittiness/humour aside. At 699 your not that far from a Large Green Egg (made in Mexico but they are our neighbors) and still a ways (but not in Dave Ramsey dollars methods) from a Primo (Made in USA-how cool is that) . Both are known for benchmark quality

Novass
01-09-2014, 12:40 PM
For another $250 you can get a kamado joe. And if you have a conns around you, you can get 18 months no intrest. Just a thought.

mcyork28
01-09-2014, 01:16 PM
The KJ is $849 with free shipping at bbqguys.com

joe84780
01-10-2014, 07:54 PM
Ok, so I spoke to Laurie with Vision Grills today...

They are sending me a complete new grill and just asked that I donate this one to a local fire station for the firefighters to use. Very cool!
Once I get my new grill, I'll post some pics of it after I build it. Also, my new grillgrates arrived today. I can't wait to cook a steak in these things!

Thanks for your feedback everyone!

Drunk Monkey
01-10-2014, 08:21 PM
That's very cool of them.

I have the smaller one from Costco and after about 2 years it is still humming along. I was missing a bolt and the cover was ripped when I got it. One phone call and 3 days later I had a new cover and the hardware I needed. It is a lower end Kamado but I am very happy with mine. Great bang for the buck.

EverettBBQ
01-10-2014, 08:38 PM
Get American made!
I have a Rebel 17 from St. Louis.
Very tight.
Love it.
Cost $2,000, but we'll worth it.
Look at what crap Traeger puts out.
Right from China.:doh::doh:
Traeger used to be great.....used to be!:sad:

Fwismoker
01-10-2014, 09:55 PM
I agree with above^^^^^

You can also make or buy a couple of UDS smokers...all made with your American han:grin:ds.

uncblue
03-04-2014, 07:52 PM
How was the fit & finish on your 2nd Vision? Where did the 1st Kamado end up? Love seeing good recipients like fire or LEO receive free grills. U know it'll be put to great use!

shirknwrk
03-04-2014, 08:20 PM
You could get a Kamado Joe for $200 more... and have it for life.

MoyMch
03-04-2014, 08:29 PM
I'd be sending that back most ricky-tic!

aquablue22
03-04-2014, 08:31 PM
My problem with then "sending" replacement parts is, "I just spent almost 700 dollars on this and you want ME to replace parts to make it right, I think it should be right out of the box, or perhaps you should send somebody here to replace the parts!" My vote is to return it to Home Depot and make them make it right, they are really good about that.

Reminds you of the old Detroit car saying, "must of been made on a Friday"

uncblue
03-05-2014, 06:52 AM
I've got to say that I LOVE my vision classic; it's been great & the value for the $ is outstanding. I've had a couple of issues that required CS support & thry've gone above & beyond. I just picked up a used Vision pro last night for $300!!! I can't wait to cook on it to see how it performs compared to the Classic. My only concern for drafts is around the ash drawer. No sure how air tight that area will be.

ssv3
03-05-2014, 09:45 AM
How was the fit & finish on your 2nd Vision? Where did the 1st Kamado end up? Love seeing good recipients like fire or LEO receive free grills. U know it'll be put to great use!

He got the second one and he's happy with it. Here is the link. Scroll all the way down:

http://www.kamadoguru.com/topic/8643-major-issues-with-new-vision-pro/page-2