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View Full Version : Rib O Lator Wangs....


aquablue22
02-12-2012, 08:08 AM
I bought a ROL when Bob first introduced them and used it quite a bit, eventually the set screws stripped out (prolly cause of my big arse over tightening them) and it got shoved to the back of the mess. I emailed Bob about purchasing replacement cross members and he responded that the cost would be nothing he just needs my address. Well sure enough about 5 days later UPS brings me two new cross members, fantastic service, Thanks Bob!

Well what to do but install and cook something. I know it's on my gasser, but it is a WEBER gasser. A little salt and pepper and an hour at 325 on the merry go round and they where great!

Thanks to BOB I'm back in business! :thumb::thumb:

Skidder
02-12-2012, 09:03 AM
ROL must have read the same customer relations book that Weber did. This is how you get repeat customers. Quality and service and mean it by backing it up. Pretty simple really. Kinda like treating your employees good you'll get more work out of them.