weber customer service

[boogiesnap]

so i went to open my WSM 22.5 door to throw in more wood and the entire handle assembly fell apart and dropped inside the cooker.

i fished through all the charcoal ash the day after but couldn't find the hardware.

i called weber to find where i could purchase a new assembly.

2 minutes later, there's a new door on it's way to me....NO CHARGE!

man o man, ya can't beat that!

[NorthwestBBQ]

Yep, they're are the best!

[el_matt]

My story doesn't compare, but they sent me a 3-pack of hubcaps for my OTG, also for free. They have the best customer service I've ever experienced!

Matt

[burnt end jayhawk]

The lid on my 22" WSM was bent slightly. They sent me a new lid with handles and lid temp probe-they did not want the old one back! By far the best customer service I have ever experienced!

[Big Ace]

Great for you! I was told a few weeks ago I had to buy a new door assembly! Then again I registered mine over 3 years ago, maybe it was out of warranty.?. How old was your WSM?

[boogiesnap]

this one was about 1 year old, but i hadn't even registered it.

[Dave Russell]

Yeah... not that I've had much trouble with Weber quality, but they have been really cool to deal with when needed. Hope to get me a big brother to my little bullet some time next year. :wink:

[mbshop]

they do have their moments.

[swamprb]

Had it happen to me at a comp! The brass ferrulle pressed into the handle failed. Be extremely careful not to reef on the screw that holds the door latch!

Weber took care of it.