Weber Customer Service

Smokey Al Gold · 01-10-2011, 07:08 PM

I've never called Weber customer service before. Just thought I'd post this in case anyone is having issues with their Weber products. I have a Baby Q which is my go to grill for quick weeknight meals. (great grill btw) and it just seemed it wasn't getting hot enough like it used to. Turns out its a bad regulator. I called 1-800-446-1071 and in less than 5 minutes had my grill registered for me and was told a new valve and regulator would be at my house in 5-10 business days. It was still under the 2 year warranty. If you have any problems with your Webers call in and have your serial # handy and they'll take care of you.

Just FYI

btcg · 01-10-2011, 07:13 PM

Cool!

Skidder · 01-10-2011, 07:16 PM

That's not an unusual story about there service. There great.

RAZORBACK JIM · 01-10-2011, 07:20 PM

+1 service is outstanding!!!!!

Jim

millsy · 01-10-2011, 07:33 PM

Yes I have had the same experiences from them.They even sent the wrong parts once and didn't want them back.

blackdog043 · 01-10-2011, 07:49 PM

I won't recomend anything but Weber for a grill, because of their cust serv and you can get parts from years back.
I have a Perfect Flame charcoal grill thats 2 years old and can't even get a charcoal tray for it. I burned thru it using lump since it was so thin. I'm gonna fab one and give it to my son. I was told the grill is no longer produced so no parts available, sorry!!!!!!

LT72884 · 01-10-2011, 08:34 PM

yeah weber is pretty good. But i tried to get replacement vents for my OTG and i asked for 3 of the top vents and they said NO! They said i could only order one vent. Very interesting i said because i was paying for the items. Im wondering if it was stocking and availability issues. Thats been my only problem.

btcg · 01-10-2011, 08:40 PM

Webers are great cookers. Love the 2 I have.

But let's be honest: they don't make a cooker at the level of Stumps or BWS.

Still, wouldn't give up my 2 kettles.

01-10-2011, 07:08 PM	#1
Smokey Al Gold is Blowin Smoke! Join Date: 08-13-08 Location: San Antonio TX Downloads: 0 Uploads: 0	Weber Customer Service I've never called Weber customer service before. Just thought I'd post this in case anyone is having issues with their Weber products. I have a Baby Q which is my go to grill for quick weeknight meals. (great grill btw) and it just seemed it wasn't getting hot enough like it used to. Turns out its a bad regulator. I called 1-800-446-1071 and in less than 5 minutes had my grill registered for me and was told a new valve and regulator would be at my house in 5-10 business days. It was still under the 2 year warranty. If you have any problems with your Webers call in and have your serial # handy and they'll take care of you. Just FYI __________________ 22.5 OTG, 18.5 SJP (modded), 14.5 SJS, Weber Q 100, TX Longhorn Camper grill TL 21 [URL="http://www.elcapoteranch.com"]www.elcapoteranch.com[/URL] [URL="http://www.bbq-brethren.com/forum/group.php?groupid=39"]ZERO[/URL] Club Member (2) Creator of: "The Great Chicken Sammich Debacle of 2010"

01-10-2011, 07:13 PM	#2
btcg Babbling Farker Join Date: 02-28-10 Location: North Potomac, MD Downloads: 0 Uploads: 0	Cool! __________________ [FONT=Fixedsys]CAPITAL PITMASTERS-THE FIRST FAMILY OF BBQ[/FONT] [FONT=Courier New][I]Proud Graduate of:[/I][/FONT] [I][FONT=Courier New][B]Jack's Old South BBQ Cooking School[/B][/FONT][/I] [I][FONT=Courier New][B]Johnny Trigg & Rod Gray BBQ Cooking School[/B][/FONT][/I] [I][FONT=Courier New][B]Paul Kirk BBQ Cooking School[/B][/FONT][/I]

01-10-2011, 07:20 PM	#4
RAZORBACK JIM Full Fledged Farker Join Date: 12-08-10 Location: Maryville Tn Downloads: 0 Uploads: 0	+1 service is outstanding!!!!! Jim __________________ BUBBA KEG CONVECTION GRILL (2) VISION GRILLS KAMADO PRO CERAMIC CHAR-GRILLER AKORN WEBER GENESIS E 310 SS WEBER PERFORMER (2) WEBER SMOKEY JOE (3) SMOKINTEX PRO 1400 (2) BBQ GURU RED THERAPEN PIT-MASTER IQ 110

01-10-2011, 07:33 PM	#5
millsy is One Chatty Farker Join Date: 03-22-09 Location: Fredericton N.B. Canada Downloads: 0 Uploads: 0	Yes I have had the same experiences from them.They even sent the wrong parts once and didn't want them back. __________________ MILLSY AND I AM A MEATATARIAN

01-10-2011, 07:49 PM	#6
blackdog043 is one Smokin' Farker Join Date: 01-21-10 Location: Denver, NC Downloads: 0 Uploads: 0	I won't recomend anything but Weber for a grill, because of their cust serv and you can get parts from years back. I have a Perfect Flame charcoal grill thats 2 years old and can't even get a charcoal tray for it. I burned thru it using lump since it was so thin. I'm gonna fab one and give it to my son. I was told the grill is no longer produced so no parts available, sorry!!!!!! __________________ Bill Red Performer 1993 Green Performer 1998 22.5 OTG 22.5 OTS UDS Super Fast Red Thermapen Got butt ? Smoke it !!

01-10-2011, 07:16 PM	#3
Skidder Babbling Farker Join Date: 02-02-08 Location: Westfield,Ma. Downloads: 0 Uploads: 0	That's not an unusual story about there service. There great.

01-10-2011, 08:34 PM	#7
LT72884 Babbling Farker Join Date: 05-07-09 Location: Draper Utah Downloads: 0 Uploads: 0	yeah weber is pretty good. But i tried to get replacement vents for my OTG and i asked for 3 of the top vents and they said NO! They said i could only order one vent. Very interesting i said because i was paying for the items. Im wondering if it was stocking and availability issues. Thats been my only problem. __________________ http://grillofmydreams.blogspot.com http://thebreadjournal.blogspot.com

01-10-2011, 08:40 PM	#8
btcg Babbling Farker Join Date: 02-28-10 Location: North Potomac, MD Downloads: 0 Uploads: 0	Webers are great cookers. Love the 2 I have. But let's be honest: they don't make a cooker at the level of Stumps or BWS. Still, wouldn't give up my 2 kettles. __________________ [FONT=Fixedsys]CAPITAL PITMASTERS-THE FIRST FAMILY OF BBQ[/FONT] [FONT=Courier New][I]Proud Graduate of:[/I][/FONT] [I][FONT=Courier New][B]Jack's Old South BBQ Cooking School[/B][/FONT][/I] [I][FONT=Courier New][B]Johnny Trigg & Rod Gray BBQ Cooking School[/B][/FONT][/I] [I][FONT=Courier New][B]Paul Kirk BBQ Cooking School[/B][/FONT][/I]

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