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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 02-10-2012, 08:40 AM   #1
tasterner
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Default Big Green Egg Customer Service

Wanted to give big props to BGE and their awesome customer service! Some of you may remember I bought an xl bge on CL this past September, and it had a few chips on the exterior



I went to my local dealer, and was told touch up paint was not available. So this morning, I sent an email thru the BGE Support on their website at 9:19 AM EST. At 9:22, 3 minutes later, I got the following reply:

"Hi Ted,

I'll be glad to drop some in the mail today.

Regards,

Duane"

What can you say about that, except AWESOME!
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Ted

-18.5" WSM (8/14/10)
-22.5" WSM (CL score 7/7/13)
- Large BGE (CL score 8/7/11)
- Primo Oval XL (CL score 4/14/13)
- Kenmore Gasser -- RIP 5/31/12
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Unread 02-10-2012, 09:05 AM   #2
aquablue22
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Nice........
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Weber Spirit E-310 Gasser
1 - Big Green Egg - Large
2 - 22.5 Weber Kettles
2 - 18.5 Weber Kettle
1 - WSM Mini

I live in fear that my Wife will sell all my "TOYS" when I die for WHAT I told her I paid for them!!
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Unread 02-10-2012, 09:07 AM   #3
Big George's BBQ
somebody shut me the fark up.


 
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They have an excellent reputation
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Unread 02-10-2012, 01:43 PM   #4
Bonewagon
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Love to hear about companies that stand behind their products. Too often we only hear the horror stories.
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Jason

Big Steel Keg, WSM, OTG, PBC, Super Fast and Accurate Blue Splash-Proof Thermapen
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Unread 02-10-2012, 05:07 PM   #5
thillin
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That's why I own 3!

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Med Spicewine-adopted 3/13/10 CL Score
2 Large BGEs(pimped out w/Thirdeye Eggcessories)-hatched 6/4/07 & 4/20/11
Med BGE-adopted 2/2/08 CL Score -SOLD
Mini BGE-adopted 1/31/08 CL Score
Traeger 075-adopted 12/3/11 CL Score
Weber 1 touch CL Score
Weber Spirit 500 CL Score
Weber Smokey Joe Silver CL Score
BLUE & RED Thermapens
Klose 20x42-SOLD

Paddlin Pigs BBQ
Ty
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Unread 02-10-2012, 07:13 PM   #6
martyleach
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That's great to hear. I haven't had to use them but good to know.
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Large Big Green Egg, Cold smokehouse,
Santa Maria pit, Backwoods Chubby,
26.75" Weber OTG, Weber Performer, WGA
MAK One Star Pellet Grill, Smokey Joe Gold, Jumbo Joe Gold, Custom wooden handles for BBQ's made by Marty Leach (oh, that's me)

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Unread 02-10-2012, 07:28 PM   #7
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I have 3 eggs myself, Large, small and the mini... BGE hands down are the best CS I have delt with for anything!
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