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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


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Old 09-05-2010, 04:46 PM   #1
markrvp
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Default Horrible Day - Broke my BGE :-(

I was moving my Large Big Green Egg today on a dolly. When I went to set it in place, the bottom of the egg rolled out and the body broke into 10 pieces. I was so stunned I just stared at it for a couple of minutes. Ouch.

The lid is okay, the firebox is okay, the ceramic ring broke clean in two and can still be used. Is it possible to get another lower ceramic body from BGE? If so, anybody got an estimate as to what it would cost?

This sucks.
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Old 09-05-2010, 04:51 PM   #2
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Very sorry for your loss. Hope you can get a replacement.
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Old 09-05-2010, 04:51 PM   #3
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From everything I have read you should contact BGE directly. Seems they are quite good at customer service. You may also try your local dealer and see if he can do you a solid. I'm sure some eggheads will chime in.
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Old 09-05-2010, 04:52 PM   #4
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no pictures.... didnt happen...... well, wish it didnt , sorry on your loss
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Old 09-05-2010, 04:53 PM   #5
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I would call BGE as suggested, they have always treated me great. Sorry about the disaster.
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Old 09-05-2010, 05:02 PM   #6
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ouch!!!!! that does suck. I'm not an egg owner but have heard a lot of brother/sisters on here say they are great with customer service. Hope you get a good shake out of them. Good luck bro!!!!!!!!!!
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Old 09-05-2010, 05:03 PM   #7
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Man that sucks! Sorry for your loss.
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Old 09-05-2010, 05:07 PM   #8
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Contact BGE customer service first thing Tuesday and see if they will work something out for you, they are great! Sorry for your loss, man that just sucks!
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Old 09-05-2010, 05:08 PM   #9
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ouch ouch double damn ouch
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Old 09-05-2010, 05:28 PM   #10
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that is just sickening. best on a good outcome.
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Old 09-05-2010, 05:33 PM   #11
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i'm so sorry. contact your dealer or the mothership and they will get you taken care of. i'm not sure the cost, but it will be far cheaper than the grill. less than a hundred i'd guess.
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Old 09-05-2010, 05:38 PM   #12
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That emphatically sucks in so many ways, so sorry here, too.
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Old 09-05-2010, 05:47 PM   #13
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Your egg is less then a year old right?

Just sayin'.....
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Old 09-05-2010, 06:32 PM   #14
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Sorry about your loss.
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Old 09-05-2010, 08:11 PM   #15
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my condolences brother. best of luck to fix er up again.
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