Thermoworks Rules!

KuyasKitchen · 02-02-2010, 10:13 PM

My amazing, super-fast green Thermopen died a sad death. So, I contacted Thermoworks about it. They suggested I send it in for work and I let them know that I lived in the Philippines.

Since that was a bit far, the they made some suggestions about what I could do the raise the dead. Nothing worked.

So, Thermoworks said they'd replace the pen at no cost to me!

Today, it arrived! They even sent it the expensive shipping method (since I commented that the cheaper way, which is not registered, sometimes doesn't always make it to the right person).

Thermoworks gives fantastic customer service. They even included a mini pack of Jelly Bellies! I could not have been happier with them.

MilitantSquatter · 02-02-2010, 10:20 PM

Quote:

Originally Posted by KuyasKitchen

Thermoworks gives fantastic customer service. They even included a mini pack of Jelly Bellies! I could not have been happier with them.

Happy with th Jellie Bellies or Thermowerks ?

just kidding... they definitely handled that with class...

anamosity · 02-02-2010, 10:28 PM

+1 for the green.
All color kidding aside, they do make a great product.
Glad to here they are also stand up in the customer service dept.

bigabyte · 02-02-2010, 10:29 PM

Very nice!

bbq lover · 02-02-2010, 10:42 PM

green pens got recalled last week and the blue super fast was shipped to good customers oops .. glad you got a new bad one anyway lol

Meat Burner · 02-02-2010, 10:56 PM

Very similar great experience from those folks. They are fantastic and have a fantastic product. Nice post.
Edit: Oh, and the jelly beans rule !!!!!!!!!!!!

Blackened · 02-02-2010, 11:06 PM

That's good to hear..

TrustTheDust · 02-02-2010, 11:31 PM

So many companies just don't get it. Obviously Thermoworks DOES.

jack040806 · 02-03-2010, 01:57 AM

Just reminds you why they are at the top of a lot of peoples thermometer list.

millsy · 02-03-2010, 04:36 AM

Quote:

Originally Posted by TrustTheDust

So many companies just don't get it. Obviously Thermoworks DOES.

I see alot of companies now with curb and gutter warranty. Just like there company they wont last.

millsy · 02-03-2010, 04:37 AM

Where can you buy them other than online?

armor · 02-03-2010, 04:59 AM

My brother had the same thing happen with the same results. Great company.

early mornin' smokin' · 02-03-2010, 07:44 AM

mines on the truck for delivery today!!! Splashproof Superfast Orange

Boshizzle · 02-03-2010, 09:05 AM

Quote:

Originally Posted by early mornin' smokin'

mines on the truck for delivery today!!! Splashproof Superfast Orange

Orange? I wouldn't advertise that around here.

early mornin' smokin' · 02-03-2010, 09:20 AM

im one of those guys that have used a whole bunch of different color thermopens all owned by the same guy, and can tell you first hand, color doesnt matter!

02-02-2010, 10:13 PM	#1
KuyasKitchen is one Smokin' Farker Join Date: 11-27-08 Location: Tacloban, Leyte, Philippines Downloads: 0 Uploads: 0	Thermoworks Rules! My amazing, super-fast green Thermopen died a sad death. So, I contacted Thermoworks about it. They suggested I send it in for work and I let them know that I lived in the Philippines. Since that was a bit far, the they made some suggestions about what I could do the raise the dead. Nothing worked. So, Thermoworks said they'd replace the pen at no cost to me! Today, it arrived! They even sent it the expensive shipping method (since I commented that the cheaper way, which is not registered, sometimes doesn't always make it to the right person). Thermoworks gives fantastic customer service. They even included a mini pack of Jelly Bellies! I could not have been happier with them. __________________ James Kuya's Kitchen - my culinary adventures in the rural Philippines IMBAS Certified MOINK Baller Equipment: Weber Kettle, Stainless GOSM, Green Super-Fast Thermapen Equipment Wish List: Smokehouse, Backyard Brick Pit with Lechon Spit

02-02-2010, 10:29 PM	#4
bigabyte somebody shut me the fark up. Join Date: 05-10-06 Location: Overland Fark, KS Downloads: 1 Uploads: 1	Very nice! __________________ Chris Baker For great food and and an even better time join the BBQ Brethren Throwdowns *First ever recipient of the Silverfinger Award!* Yes, I own a whole bunch of BBQ crap also. *Certified MOINK Baller & IMBAS Certified MOINK Ball Judge #0003 - Get your MOINK Certification today!* The Secret Squirrel Society doesn't exist - Zero Club member

02-02-2010, 10:42 PM	#5
bbq lover is one Smokin' Farker Join Date: 09-05-08 Location: tracy ca. Downloads: 0 Uploads: 0	green pens got recalled last week and the blue super fast was shipped to good customers oops .. glad you got a new bad one anyway lol __________________ GREEN MOUNTAIN GRILL <JIM BOWIE > 680 country smoker ugly drum controlled by stoker

02-02-2010, 10:56 PM	#6
Meat Burner Quintessential Chatty Farker Join Date: 02-22-07 Location: Springfield, MO Downloads: 0 Uploads: 0	Very similar great experience from those folks. They are fantastic and have a fantastic product. Nice post. Edit: Oh, and the jelly beans rule !!!!!!!!!!!! __________________ my avatar swiped fatties from the plate....look how sorry he is. ________ Meat. NB Bandera with mods Weber 22 .5" x 2, 26.75" x 1 UDS x 3 KCBS CBJ Created "The Great Spam Revelation of 2011." www.bbq-brethren.com/forum/showthread.php?t=111155

02-02-2010, 11:31 PM	#8
TrustTheDust Full Fledged Farker Join Date: 08-29-09 Location: Prairie Village, KS Downloads: 0 Uploads: 0	Re: Thermoworks Rules! So many companies just don't get it. Obviously Thermoworks DOES. __________________ [URL="http://www.twitter.com/TrustTheDust"]@TrustTheDust[/URL] Bubba's Que Crew KCBS CBJ A Super Fast Orange Weber-310 UDS Smoking Grill Pen

02-02-2010, 10:28 PM	#3
anamosity Full Fledged Farker Join Date: 05-18-09 Location: Montana Downloads: 0 Uploads: 0	+1 for the green. All color kidding aside, they do make a great product. Glad to here they are also stand up in the customer service dept.

02-02-2010, 11:06 PM	#7
Blackened is one Smokin' Farker Join Date: 07-07-09 Location: Chico, CA Downloads: 0 Uploads: 0	That's good to hear..

02-03-2010, 01:57 AM	#9
jack040806 is one Smokin' Farker Join Date: 12-22-07 Location: Sacramento, CA Downloads: 0 Uploads: 0	Just reminds you why they are at the top of a lot of peoples thermometer list. __________________ WSM, UDS, BBQ Pro bullet smoker, weber performer, weber genesis silver, weber 18", weber 22", smokey joe, and a [COLOR=blue]Super accurate, deadly quick blue thermapen.[/COLOR]

02-03-2010, 04:37 AM	#11
millsy is One Chatty Farker Join Date: 03-22-09 Location: Fredericton N.B. Canada Downloads: 0 Uploads: 0	Where can you buy them other than online? __________________ MILLSY AND I AM A MEATATARIAN

02-03-2010, 04:59 AM	#12
armor is one Smokin' Farker Join Date: 03-26-08 Location: Virginia Downloads: 0 Uploads: 0	My brother had the same thing happen with the same results. Great company. __________________ Medium Spice, Gatorpit Entertainer, UDS, MC BBQ42, Weber Kettle, Terracotta Pig Texas Longhorn BYC Risk is the price you pay for opportunity.

02-03-2010, 07:44 AM	#13
early mornin' smokin' is One Chatty Farker Join Date: 10-06-08 Location: wading river, ny Downloads: 0 Uploads: 0	mines on the truck for delivery today!!! Splashproof Superfast Orange __________________ I'm an EGGHEAD, L BGE, dueling weber 26.75's, heineken 22 1/2, and a neglected pro-q 20

02-03-2010, 09:20 AM	#15
early mornin' smokin' is One Chatty Farker Join Date: 10-06-08 Location: wading river, ny Downloads: 0 Uploads: 0	im one of those guys that have used a whole bunch of different color thermopens all owned by the same guy, and can tell you first hand, color doesnt matter! __________________ I'm an EGGHEAD, L BGE, dueling weber 26.75's, heineken 22 1/2, and a neglected pro-q 20

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