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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 02-02-2010, 10:13 PM   #1
KuyasKitchen
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Default Thermoworks Rules!

My amazing, super-fast green Thermopen died a sad death. So, I contacted Thermoworks about it. They suggested I send it in for work and I let them know that I lived in the Philippines.

Since that was a bit far, the they made some suggestions about what I could do the raise the dead. Nothing worked.

So, Thermoworks said they'd replace the pen at no cost to me!

Today, it arrived! They even sent it the expensive shipping method (since I commented that the cheaper way, which is not registered, sometimes doesn't always make it to the right person).

Thermoworks gives fantastic customer service. They even included a mini pack of Jelly Bellies! I could not have been happier with them.

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Unread 02-02-2010, 10:20 PM   #2
MilitantSquatter
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Quote:
Originally Posted by KuyasKitchen View Post
Thermoworks gives fantastic customer service. They even included a mini pack of Jelly Bellies! I could not have been happier with them.

Happy with th Jellie Bellies or Thermowerks ?

just kidding... they definitely handled that with class...
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Unread 02-02-2010, 10:28 PM   #3
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+1 for the green.
All color kidding aside, they do make a great product.
Glad to here they are also stand up in the customer service dept.
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Unread 02-02-2010, 10:29 PM   #4
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Very nice!
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Unread 02-02-2010, 10:42 PM   #5
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green pens got recalled last week and the blue super fast was shipped to good customers oops .. glad you got a new bad one anyway lol
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Unread 02-02-2010, 10:56 PM   #6
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Very similar great experience from those folks. They are fantastic and have a fantastic product. Nice post.
Edit: Oh, and the jelly beans rule !!!!!!!!!!!!
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Unread 02-02-2010, 11:06 PM   #7
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That's good to hear..
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Unread 02-02-2010, 11:31 PM   #8
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Default Re: Thermoworks Rules!

So many companies just don't get it. Obviously Thermoworks DOES.
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Unread 02-03-2010, 01:57 AM   #9
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Just reminds you why they are at the top of a lot of peoples thermometer list.
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Unread 02-03-2010, 04:36 AM   #10
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Quote:
Originally Posted by TrustTheDust View Post
So many companies just don't get it. Obviously Thermoworks DOES.
I see alot of companies now with curb and gutter warranty. Just like there company they wont last.
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Unread 02-03-2010, 04:37 AM   #11
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Where can you buy them other than online?
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Unread 02-03-2010, 04:59 AM   #12
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My brother had the same thing happen with the same results. Great company.
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Unread 02-03-2010, 07:44 AM   #13
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mines on the truck for delivery today!!! Splashproof Superfast Orange
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Unread 02-03-2010, 09:05 AM   #14
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Quote:
Originally Posted by early mornin' smokin' View Post
mines on the truck for delivery today!!! Splashproof Superfast Orange

Orange? I wouldn't advertise that around here.
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Unread 02-03-2010, 09:20 AM   #15
early mornin' smokin'
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im one of those guys that have used a whole bunch of different color thermopens all owned by the same guy, and can tell you first hand, color doesnt matter!
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