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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, equipment and outdoor cookin' . ** Other cooking techniques are welcomed for when your cookin' in the kitchen. Post your hints, tips, tricks & techniques, success, failures, but stay on topic and watch for that hijacking.


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Old 12-22-2008, 04:14 PM   #1
ricksegers
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Join Date: 08-11-03
Location: Island off the GA Coast
Default Great customer Service

I know some members don't consider electric smokers real BBQ but I can turn out some great product on mine. I have to since community rules prohibit open flames etc. That being said I had great a customer service experience with Masterbuilt.

Some where between getting up to temp (which it did) and putting meat in, my Digital Smokehouse died. It was on the weekend and I called last Monday morning (12/15). The CSR told me what I needed to do. She emailed me a letter and I sent it all by UPS to Masterbuilt. They received it Tuesday. This morning UPS deliveres a brand new cooker minus the control unit which I took off my old one and put on the new one. Mind you, this was nearly a year out of warranty.

This customer service is so good I just had to sing their praises here.
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Old 12-22-2008, 04:41 PM   #2
Spydermike72
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Excellent!! That is good to hear. That kind of service is hard to find lately.

Nothing wrong with an electric smoker, as long as the food is good!!
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Old 12-22-2008, 04:55 PM   #3
gpalasz
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Great customer service...even for an electric
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Old 12-22-2008, 07:07 PM   #4
sfisch
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Its good to hear a good story about service, glad things worked out for you.

Scott
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Old 12-22-2008, 07:21 PM   #5
cheez59
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Good service is what keeps companies in business.
I have heard it more than once on here and many other places. "it's not the cooker, but the cook"

Smoke On
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Old 12-22-2008, 10:56 PM   #6
KuyasKitchen
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Great service!

No open flames? What ... your locals hate grilling and BBQ?
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