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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Unread 06-15-2007, 09:02 PM   #1
leanza
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Default Brinkman Customer Service.

Has anyone had problems getting through to Brinkman Customer Service? I cant get through on their toll free or local line. I've waited along time and no one picks up. All you get is their recorded monolog. I've also tried email and have not response.

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Unread 06-15-2007, 09:04 PM   #2
Pig Headed
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I tried on a couple of occassions to contact them by phone and email. Never got a responce. I will not buy another of their products.
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Unread 06-15-2007, 09:06 PM   #3
qman
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Quote:
Originally Posted by leanza View Post
Has anyone had problems getting through to Brinkman Customer Service? I cant get through on their toll free or local line. I've waited along time and no one picks up. All you get is their recorded monolog. I've also tried email and have not response.


You believe that Brinkman has customer service?
Guess you have the tooth fairies phone number too?
J/K, but it is about that bad.
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Unread 06-16-2007, 07:51 PM   #4
Rookie'48
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I ordered 2 grates for my BSKD from Brinkman. After 4 to 5 months of run-around I cancelled the order & told them to credit my Visa account for the amount charged. The cancellation & credit took a d*mn sight less time than farkin' around with their C.S. people. Oh, yeah, when I asked them if they had gotten their shipment in yet from China or wherever(because a local BBQ dealer had his in), the good folks @ Brinkman informed me that they didn't sell parts through retail stores! I thought that the last part was really strange because I had just gotten 2 grates from a local supplier .
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Unread 06-16-2007, 08:00 PM   #5
Meat Burner
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Their Cs Is A Bogus As Sears!
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Unread 06-16-2007, 08:09 PM   #6
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I have tried to get service out of them and your better off getting teeth pulled, warranties? service..thats funny..good luck
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