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Q-talk *ON TOPIC ONLY* QUALITY ON TOPIC discussion of Backyard BBQ, grilling, Equipment and just outdoor cookin' in general, hints, tips, tricks & techniques, success, failures... but stay on topic. And watch for that hijacking.


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Old 02-13-2014, 02:46 PM   #16
castlepines
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Wow. I was expecting to see a ding of some sort or a scratch. That looks brutal. Weber is usually solid when it comes to customer service and typically doesn't play the "that must have happened during delivery and is the carrier's fault...you'll have to take it up with them" game.
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Old 02-13-2014, 02:47 PM   #17
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Quote:
Originally Posted by SmittyJonz View Post
That sucks. - what size was it?
Looks to be their 28x14 model...
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Old 02-13-2014, 02:49 PM   #18
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Quote:
Originally Posted by SmittyJonz View Post
That sucks. - what size was it?
Looks to be an 18.5". Vent on lid has only 3 holes. the 22" vents have 4.
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Old 02-13-2014, 02:52 PM   #19
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That's disappointing. Sorry to see that. I am sure Weber will make it right.
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Old 02-13-2014, 03:02 PM   #20
Big George's BBQ
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I am sorry That does su** Call weber Let us know what they say
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Old 02-13-2014, 03:07 PM   #21
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Oh man, what a let down. I hope Weber comes through for you quickly.
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Old 02-13-2014, 03:12 PM   #22
sliding_billy
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Best of luck.
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Old 02-13-2014, 03:28 PM   #23
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Can I again say call Weber? They will make you smile in no time.
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Old 02-13-2014, 03:28 PM   #24
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Did you buy it in a store?

If so just take it back
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Old 02-13-2014, 03:31 PM   #25
2001Heel
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When my WSM arrived it came missing a leg. I noticed that on a Friday night and already had meat to cook on Saturday and Sunday. I was not happy when they told me I couldn't get a replacement till Tuesday at earliest. That said, it was worth the wait. Great smoker.
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Old 02-13-2014, 03:48 PM   #26
SmittyJonz
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My Home Depot is stocking 18.5 and 22's -- even if I had to drive an hour or so I think I would rather than mail order...........
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Old 02-13-2014, 04:03 PM   #27
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Man that stinks. I couldn't imagine I was so excited when I got my WSM
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Old 02-13-2014, 05:44 PM   #28
Bootheel
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I know that was disappointing! Sorry to see it! I've got three Weber products and can't stress enough how impressed I've been with their customer service over the last 12 years. They have been great...always very responsive!

Sorry for the bad luck but I'm sure they will make it right and you'll love the smoker.
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Old 02-13-2014, 05:48 PM   #29
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That sucks. Hopefully they can make it right by the weekend.
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Old 02-13-2014, 05:59 PM   #30
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OUCH! Sorry to see that. The good thing is, they will make it right.
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